James Robertson Email & Phone Number

San Antonio, Tx, Us

San Antonio, Texas, United States

IT Program Management for large institutional SLED (State, Local, Education) clients.

San Antonio, Texas Area

James Robertson is an IT Executive with over 25 years industry experience. He has extensive knowledge and expertise in managing and delivering technology solutions for a wide range of business verticals including banking/financial services, manufacturing, retail, construction, consumer goods, and printed products. James has worked for both large and small organizations, which allows him to provide guidance to any situation or need. Robertson Advisors offers technology solutions across four major domains.• Process Excellence – Businesses run on process. High performing technology teams rely on process excellence to meet the ever-changing needs of a business. Robertson Advisors brings order from chaos by bringing solid operations process to technology departments.• Infrastructure & Management Solutions – Technology runs on infrastructure and requires proper management for effective operations. Robertson Advisors brings a deep-dive due diligence process to all our Infrastructure and management solutions projects. All engagements start with an end-to-end assessment of an organization’s specific infrastructure or management needs to aid in scoping and proper solutions delivery.• Security Solutions – Information Security is paramount to the proper running and protection of any business. Robertson Advisors takes a holistic view of security to ensure all aspects of a business is secure.• Cloud Solutions – The future is in the cloud. Robertson Advisors helps companies assess their readiness for cloud migration along with all migration efforts. There are a vast array of benefits with organizations moving workloads to the cloud.Please review my project portfolio in my LinkedIn profile.

San Antonio, Texas Area

Co-founded and directed an education services business for ages 8 and up. Oversaw all technology, human resources, accounting, finance, procurement, and legal functions. - Designed the programming curricula for 3 levels of students (beginner, intermediate, master).- Established and built the corporate infrastructure, including email, website, ERP, and file sharing.- Avoided more than $50,000 in hardware and software costs by utilizing open-source software and a hosted cloud-computing infrastructure.- Authored the employee handbook and created all employee hiring and onboarding procedures.- Created all legal documents to register the company, plus by-laws and shareholder agreements.- Supported the company’s growth from initial launch to more than 100 students per month

San Antonio, Texas Area

Promoted to manage data analysis and support operational efficiency improvement efforts in this newly formed department for an $8B group of companies. Supervised a staff of 2. Administered a $1M budget. Identified strategies for improving efficiency and reducing costs and implemented technology-based solutions, including new applications. Also participated in integrating acquired companies.- Improved cost efficiency 11% ($12M) to EBITDA in 2015 by implementing a single cloud-based analytics solution that consolidated data from 9 ERP tools across 8 companies into a single repository in 12 months.- Created a standard M&A due diligence and target integration process that encompassed capacity planning, scorecards, metrics, financials, security, disaster recovery, compliance, and more.- Saved $1B by performing due diligence and recommending the company not acquire 4 companies.- Effectively integrated a $250M acquisition in record time utilizing the new M&A model.- Achieved major cost savings by working with the Procurement department to establish primary and secondary preferred vendors for software licensing and negotiate new pricing.- Improved efficiency and reduced costs by identifying and eliminating duplicate resources.- Played a major role in the creation of a consolidated enterprise IT operating model.- Repurposed $800,000 of server, network, and storage equipment to other areas.

San Antonio, Texas Area

Oversaw Enterprise Availability, Data Center, Global Incident Management, BC/DR, Service Desk, Mainframe Systems, and Monitoring & Tools operations. Worked with business units to ensure all products and services available and in compliance with SLAs. Responsible for troubleshooting, root cause determination, and solution design. Managed 24x7 first-level production control, job scheduling, and maintenance for the mainframe systems. Supervised up to 100 persons in the U.S. and overseas. Administered multi-million dollar budgets.- Earned the Pillar of Excellence Award for Customer Focus.- Played a major role in saving $15M in labor costs as part of the team that migrated 90% of the IT functions to an outsourced partner in India. Personally evaluated multiple overseas vendors.- Saved $2.5M by consolidating Data Center Ops, Global Incident Management, and Service Desk groups.- Led the creation of the company’s first knowledge management process and data repository.- Led the company’s business continuity / disaster recovery operations program. Conducted 7 successful recovery test operations with no significant errors meeting 100% regulatory audit objectives.- Lowered IT support costs $500,000 per year by consolidating multiple data collection and reporting tools into a single platform with a self-service portal, based on the ITIL model.- Enabled $1M-plus in support and maintenance costs savings by consolidating 15 monitoring tools into 1 platform and launching a consolidated event console for the Operations Center.- Improved efficiency through automation, virtualization, and workflow streamlining.- Developed a standard change management process that reduced change-related incidents 90%.

Houston, Texas Area

Directed all IT operations for this petrochemical control systems design engineering and consulting firm as it grew from $50M to $300M. Supervised a staff of 3. Oversaw infrastructure, architecture, LAN/WAN, phones, messaging, software, helpdesk, application development, support, VPN, and more. Managed all budgets, projects, procurement, and training. - Reduced maintenance costs 30% and hardware footprint 20% through server virtualization.- Developed the first comprehensive IT budget based on forecasting and innovation.- Improved support efficiency and response times by introducing a service desk model.- Enhanced productivity by implementing a remote VPN solution for field engineers and designers.- Lowered project costs 75% by deploying an open source, intranet-based document repository.- Achieved a 15% savings for leased equipment costs and 18% for new asset costs by negotiating volume software license pricing and changing hardware suppliers.- Designed and implemented a complete network infrastructure that included quality of service (QoS) and VoIP along with integrated data, voice, and video lines.

Houston, Texas Area

- Responsible for a computing data center for Columbia Gulf Transmission (a subsidiary of NiSource) including infrastructure in remote field compression/transmission stations in Louisiana, Arkansas, Tennessee, and offshore Gulf of Mexico.- Senior member of project team that designed and implemented a consolidated Windows 2000 Active Directory infrastructure. We consolidated over 80 Windows NT domains to one Windows 2000 Active Directory domain in 8 months.- To meet company financial objectives; helped close the Houston, Texas data center and moved all equipment to Columbus, Ohio and Merrillville, Indiana

Houston, Texas Area

- Solution/Implementation Architect for multiple eCommerce applications designed for marchFirst Clients.- IT Manager responsible for day-to-day operations of local office IT infrastructure and desktop support.- Successfully developed and deployed the standard desktop model based on Windows 2000 to company senior IT leaders.- Provided solution architecture for multiple projects needing infrastructure design and implementation including the Internet’s first social website for boating enthusiasts

Houston, Texas Area

- Desktop/Network Support for hundreds of computers located across South-East Texas. Roving technician responsible for servicing remote sales centers.- Novell 3.x systems administration including file/print queues; email services; file shares; and logon authentication.- Promoted to Senior Systems Administrator after only two years of service to CCE.- Senior member of IS/NEXT team responsible for rolling out a Windows 95 based standard desktop to thousands of computers in six months in locations across the United States and Canada.- Designed and implemented the company’s first datamart providing Central Division financial analysts with key data for business analytics and reporting. Prototype was later rolled out to East and West divisions.