Jyernazrie Rulida Email & Phone Number

National Capital Region, Philippines

• Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc.
• Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability, and compensation requirements; documents these interviews.
• Sets up interviews between candidates and hiring managers.
• Is involved in recruiting passive candidates, through phone calls, emails, and general relationship-building.
• Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

Makati, National Capital Region, Philippines

• The Quality Assurance Associate is responsible for all evaluation and support needed by Operations in relation to calls done. Some of our main functions are to:
• Listen to and rate calls using the specified monitoring forms
• Accurately encode evaluation findings in the QA Tracker
• Facilitate Call Calibrations with recruiters and/or accounts
• Create Internal Communication based on the most recent findings for the week
• Present/Suggest action plans based on critical callouts for the week/month

National Capital Region, Philippines

• Assisted inbound customers on their general inquiries for the bill, phone, and mobile plans.
• Assisted inbound customers on troubleshooting mobile phones, mobile broadbands, signal boosters, Sprint applications, Sprint websites.
• Assisted inbound customers on their churn concerns and assisting with account cancellation, and providing offers to keep customers from canceling.

National Capital Region, Philippines

• Assisted riders on their issues on their way to restaurants or their customers.
• Assisted riders in setting tickets on their issues or technical concerns.
• Called customers and updated them about their order or rider issue.
• Sent tickets and emails to document each interaction with a rider.