Demonstrate extensive knowledge of The Ritz-Carlton Yacht Collection tour programs, ports, and destinations to provide detailed and personalized information to guests. Recommend and tailor itineraries according to individual preferences, ensuring unique experiences. Manage reservations for onboard services such as the spa, restaurants, and excursions, and stay informed about all onboard activities to assist guests effectively.Coordinate tour dispatch operations and shore reservations, offering a complete experience both onboard and ashore. Collaborate and take responsibility for the guest experience, ensuring a warm welcome after tours and identifying opportunities to surprise and delight by being committed with other departments to create a cohesive and exceptional experience, contributing to a culture of excellence and high guest satisfaction.

- Responsible for ‘Delivering the Wow’ while demonstrating exemplary problem resolution skills to our guests at all times- Responding to escalated guest concerns in a considerate, professional and positive manner by showing empathy and listening actively- Knowledge of all ship’s regular events and special functions by reviewing all available data in order to provide guests with accurate and up-to-date information to answer questions and handle any special requests- Providing cash and guest account services at the Guest Services desk. Follows established procedures to maintain, safeguard, balance and reconcile, assigned cash float- Responsible for analyzing the "Log Report," which reflects all guest interactions with each Guest Relations Officer from the previous day and/or the last few hours, and verifying if each concern was resolved within the parameters of the excellent service the company provides- Performing “Quarantine Concierge” side duty. Responsible for all guest in quarantine, contacting them several times per day to ensure they were having a pleasant time during the unexpected period. When needed, communication with housekeeping and medical team to have all the information important to organize a mobilization at the end of the cruise ensuring a safe debark - Performing “Lost Luggage” side duty. Responsible for tracing missing luggage and making sure the luggage would arrive in one of the ports of call, having in consideration the port facilities, timing and airport location. - Maintaining safe, secure, and healthy environment by enforcing organizational standards, procedures, and legal regulations. Effectively monitors, overseas and makes improvements to workplace safety within the division and throughout the ship. Attends mandatory crew and guest safety drills as required, including meetings, training activities, courses and all other work-related activities

- Appointments Management.- Direct Communication with the Medical Team for the Development of Treatment Plans.- Explaining the Treatment Plans to patients.- Guiding Patients Through Their Treatment Plans at the Clinic

- Managing Reservations for 12 Tourist Apartments- Managing all the Comunicação with Guests (in-person, OTA’s, email, WhatsApp, Calls)- Responsible for Billing.- Cleaning and Maintenance Team Supervisor- Inventories and Purchases - Tours Sales / Transfers Organizações

- Check-in and Check-out Process- Assisting Guests with information about Porto City- Tours & Experience Sales / Retail Sales - Events Assistance- Training New Hires