K. Duncan Email and Phone Number

Remotely performed administrative and office support activities for multiple department managers. Extensive software skills, Internet research abilities and strong communication skills via email, phone, and face to face.Compiled and recorded employee time and payroll data. Acted as liaison between departments, outside vendors, and staff members.Organized and facilitated work flow for department staff.Performed day-to-day operations of department to include but limited to order entry, updated online filing system and reports, accounts payable, payroll, and maintenance of equipment.

Collect timesheet data and payroll information.Enter data into payroll and administrative databases and software programs.Calculate wages, benefits, tax deductions, commissions, etc.Prepare and process paychecks and cash deposits.Maintain accurate records of payroll documentation and transactions.Prepare and distribute income statements.Respond to payroll-related inquiries and resolving concerns.Perform account balance and payroll reconciliations.Prepare financial reports for accounting and auditing purposes.Prepare periodic payroll reports for review by management.

Reports to Department Administrator/Director. Responsible for managing and coordinating a variety of department projects, activities, reports, schedules, collection and management of data for projects and work in progress. Developed office procedures to ensure efficient and timely operations.Acted as liaison between departments, outside vendors, and staff members.Organized, supervised, and facilitated work flow for non-clinical department staff.Performed day-to-day operations of department to include accounts payable, payroll, maintenance of equipment.Developed and maintained a filing system for personnel files for department staff.Assessed individual and team performance resulting in the initiation of quarterly administrative training to narrow competency gaps as well as analyzing trends and evaluating techniques employed for success. Developed and flexibly modified methods, approaches and/or operational procedures, as well as implemented vetted recommendations/approaches/solutions to issues/problems impeding success.

Registered patients accurately, efficiently and professionally to insure data base integrity and facilitate claims processing. Applied financial screening guidelines to insure collectible accounts. Communicated effectively and worked cooperatively with others. Has respect for and understanding of other registration disciplines. Utilized standards, guidelines, and written procedures for performing registration functions.

Responsible for establishing small business accounts to include, yet not limited to, assisting small business’ in determining their needs, mapped to solutions that provide desired capabilities. As the Customer Relations Lead, I addressed all escalated customer complaints and negotiate solutions in accordance with policy and procedures to produce amicable win/wins for both the customer and the corporation. Accountable for conducting audits and evaluating & training all staff on a monthly basis. The audits, training, and evaluations consist of all aspect of store operations including but not limited to, compliance, inventory, cash management, merchandising, security and integrity.Responsible for monitoring and tracking daily sales results and activities to ensure sales, retention, and compliance objectives are met and exceeded for the projected and future fiscal years beyond those projected.These efforts have resulted in reduced turnover rates from 45% to 15%, with an increase in cross trained personnel with the capability to promote to management positions on demand ahead of standard career progression. The increased responsibilities and accountability across the staff has resulted in enhanced product awareness and an increase in fiscal sale of 25% over previous fiscal year.