Lead a customer success enablement team focused on upleveling enablement experiences focused on post-sales role mastery driving adoption, de-risk, business relevance and consulting skills.Highlights:· Established new group within Cisco Customer Success focusing on improving and driving enablement for customer facing post-sales roles.  · Formed strong coalitions with other internal and external teams to improve consistency and quality while reducing duplication of… Show more Lead a customer success enablement team focused on upleveling enablement experiences focused on post-sales role mastery driving adoption, de-risk, business relevance and consulting skills.Highlights:· Established new group within Cisco Customer Success focusing on improving and driving enablement for customer facing post-sales roles.  · Formed strong coalitions with other internal and external teams to improve consistency and quality while reducing duplication of efforts.· Drive live skills enablement programs globally focusing on leadership, business and technical consulting.· Defined Adoption Program framework to enable Customer Success to drive Security and NX (Enterprise Networking) adoption of suites and products.  Training focuses on value propositions, adoption use cases, expanding support options, de-risk motions and criteria to measure customer progression.· Volunteered to help CiscoLive US as a Cloud track Session Group Manager (SGM) for the ninth year in a row. Show less

Lead a globally distributed cross-architectural team of sales enablement architects, providing the sales and technical accuracy for enablement programs to support sellers.Highlights:• Established new global team of cross-architects within two months. Later drove engagement with external vendors to augment delivery capacity.• Researched, developed and implemented role-based learning journeys leveraging specialists across a highly-matrixes environment. Refined process by adopting… Show more Lead a globally distributed cross-architectural team of sales enablement architects, providing the sales and technical accuracy for enablement programs to support sellers.Highlights:• Established new global team of cross-architects within two months. Later drove engagement with external vendors to augment delivery capacity.• Researched, developed and implemented role-based learning journeys leveraging specialists across a highly-matrixes environment. Refined process by adopting agile methodologies to ensure progress and quality across multiple parallel workstreams.• Pioneered new experiential learning methodologies like "Learn & Do" labs where the student learns a little, then practices with the solution and repeats the cycle to increase comprehension and retention.• Supported onboarding team's efforts by reviewing content, delivering training and being a coach for capstone events. Show less

Drove Cisco data center sales through customer briefings, cross education of system engineers (internal/external), closing the gap between customer requirements and engineering, ensuring Cisco is seen as a trusted advisor to the customers, improving engagement models and demystifying our data center solutions. Provided direct support to direct field account teams.Highlights:• Delivered several large Data Center franchise wins resulting in year end sales awards all years but… Show more Drove Cisco data center sales through customer briefings, cross education of system engineers (internal/external), closing the gap between customer requirements and engineering, ensuring Cisco is seen as a trusted advisor to the customers, improving engagement models and demystifying our data center solutions. Provided direct support to direct field account teams.Highlights:• Delivered several large Data Center franchise wins resulting in year end sales awards all years but one.• Authored and field tested new Data Center pitch approach based on market trends and drivers. This approach lead to driving a successful pitch contest in the US Commercial team. • Collaborated with the Security specialists team to create a Secure Data Center campaign to unite the two specialists teams and foster more holistic customer conversations.• Created and delivered seller specific training around new concepts like Big Data and evolving sales campaigns increasing frontline seller confidence and expertise. Show less

Responsibilities included management of global Corporate Systems Engineering (CSE) team, advancing field system engineers’ technical expertise and guiding the direction of storage virtualization products. Created and delivered technical training to new hires and customers.Highlights:• Created technical enablement from scratch to train new employees. Evolved the training in an agile mindset to the point that the training was made a formal product that we sold to customers.•… Show more Responsibilities included management of global Corporate Systems Engineering (CSE) team, advancing field system engineers’ technical expertise and guiding the direction of storage virtualization products. Created and delivered technical training to new hires and customers.Highlights:• Created technical enablement from scratch to train new employees. Evolved the training in an agile mindset to the point that the training was made a formal product that we sold to customers.• Thinking outside the box, hired a developer into the sales team to prototype customer requests and build a sales qualification tool that reduced the resources and time onsite to qualify customer deployments by 60%. Show less

Content and Storage NetworkingResponsibilities included providing all levels of support to local account teams on Content Delivery Network and Storage Area Network opportunities.

Primary responsibilities included providing “last line of defense” support for pre-sales Content Delivery Network System Engineers in the field, who supported the local Cisco System Engineers/VARs.

Management of global corporate network and regional PC support staff. Defined standards and project lead for worldwide network and personal computing environments.