K Kumar Email & Phone Number

Senior Fraud Analyst for Goldman Sachs Bank - Processed with disputes, fraudulent usage of Apple Cards. Conducts investigative research and analysis on queue case files. Perform Background Checks using Fraud investigation tools such as Appain, Pega, AUI, Lexis Nexis, etc., Review both Fraud and Non fraud disputes and initiate charge back by selecting correct reason codes. Monitor the customers interaction notes and transaction history to identify the unauthorized transactions and fraudulent accounts. observe customer transactions to identify the fraudulent activity such as account take over, theft etc., Based on the Customer concern. Need to Release Provisional Credits to the customer. Handling complicated customer inquiries or complaints. Handlings Apple cards like Raising ATO Flags, block and cancellation to prevent from the fraudulent activity. Maintained detailed tracking of KYC file status and other customer record activities to ensure completion within required time frame. Maintaining of Quality in terms of Regulatory, Compliance and Procedures.