 Collaborating with the APAC stakeholders to define & prepare risk & control management reports and packs; providing valuable insights to relevant senior audiences Assisting Risk & Control Team on operational risk internal events log, report and follow -up with management across different countries on closure of Issues and actions. Providing assistance to management in performing control activities for ongoing risk monitoring.  Assist in adhoc projects in requirement Elicitation and Documentation Collaborate with stakeholders, including managers and system users, to gather detailed requirements related to the system enhancement and document all non functional requirements related to system performance, reliability, scalability. analyzing & presenting them to tech teams, experienced in creating Jira boards, writing user stories & acceptance criteria. Experienced in all phases of Software Development Life Cycle (SDLC) and methodologies Sequential-Waterfall, and Agile-Scrum, Facilitate UAT and work on the feedback given on gaps. Create UML models such as case diagram and process flow. Identify opportunities to Automate existing reporting processes using Qlik sense dashboard & Lean Six Sigma. Governance & Monitoring for APAC stakeholders and 2LOD in line to the PLA.

 Led & guided a team dealing with onboarding new and servicing existing customers for insurance (UK & Singapore) with completing all AML and KYC checks. SME across both countries for end to end process cycle Liaise with third party` NHS surgery and liaise with underwriters and Mortgage Protection Managers, customers to ensure policy out of pipeline. Ensured effective utilization of resources to ensure Service Level Agreement (SLAs) are met. Reviewed performance of the team in line with the company standards. Prepared & maintained high level managerial information including performance dashboards, reports and so on. Managed stakeholder communication globally across multiple lines of business on operational milestones Analyzed the data and generated performance dashboards depicting the health of the business Drove global projects to contribute to benefit realization and value addition to the business Performed deep dive analysis on data variables to identify opportunities and improve efficiency and reduce redundancy Adhered to compliance and audit requirements of the regulatory authorities of the parent country also governance & controls adherence and also timely submission of reports, updates to the Central Team Worked closely with other support team including Finance, Production Management to address any anomalies in the data reporting