Katelyn Peter Email & Phone Number

Kansas City, MO, US

Kansas City, MO, US

• Demonstrates ability to prioritize competing demands from customers while maintaining a delicate balance with the business's objectives and needs
• Executes any/all requests of management necessary to effectively operate the department/company and realize 8.9% year-over-year gross revenue growth, more than doubling the industry average growth rate
• Retained 100% of Tier 1 and 2 accounts by conducting biweekly customer interviews to identify workflow bottlenecks and implement process improvements
• Contributed to a 16% increase in sales over two years by revising pre-existing marketing strategies, positioning, and event organization
• Co-presents with the sales team on Tier 1 Accounts, contributing $8M in new sales in 2020 and 2021
• Partners with CEO to understand current state of the business, conduct competitive research/analysis, monitor key metrics for health, and prioritize competing initiatives

Greater Chicago Area

• Led monthly strategic, metric-driven discussions with a group of cross functional directors to discuss market needs, provide customer feedback, share competitive intel, and prioritize feature enhancements on behalf of.
• Collaborated with sales to position software in both presales and post-sales in order to identify emerging customer needs, influencing product development and enhancing the product roadmap
• Co-sold by effectively positioning product benefits and value propositions during product demonstrations and presentations
• Led weekly interviews with customers and prospects in order to identify market pain points and validate roadmap investments
• Implemented a new process for centralizing and quantifying internal and external feature requests
• Led a group of cross-functional stakeholders to improve the customer onboarding experience by identifying existing gaps in the user flow and implementing new touch points across a variety of platforms

Greater Chicago Area

• PeopleAdmin, Inc. is a leading provider of cloud-based talent management solutions for K12 and Higher education and government markets. PeopleAdmin’s software enables clients to streamline the hiring process, onboard.
• Sought out additional opportunities to generate revenue that resulted in a 22% increase in overall volume
• Identified and prioritized an initiative to realize a cost savings of ~$100k per year
• Realized the opportunity to increase site traffic by 15%
• Lead the successful sunset and migration of a legacy product
• Lead needs assessment and launch of existing product to a new marketRole Responsibilities:

• Utilized innate curiosity and eagerness to learn new skills to drive customer value in SaaS products through various initiatives
• Led the weekly process of scrutinizing, refining, and prioritizing feature, defect, and maintenance backlogs for the development team, aligning with the product vision, executive direction, and stakeholder feedback
• Represented the voice of the customer to a software development team
• Responsible for defining market problems and communicating solutions to these problems in the form of software requirements
• Wrote user stories and specified acceptance criteria for enhancements to the software
• Negotiated priorities, scope, and schedule

• Engaged with customers post-implementation via inbound phone, online chat, and ticketing requests to maintain a 98% retention rate
• Established a process to ensure all customers successfully go live with the product post-implementation
• Designed content for monthly webinars to serve as refresher courses for customers
• Identified, analyzed, and documented technical issues with software functionality, user interface, and content and reported defects to software developers
• Developed content and recorded training videos for a monthly newsletter that communicated new features and success stories to customers by collaborating with the product and marketing teams

Greater Chicago Area

Student in the Improv Program at The Second City Training Center

• Managed, created, and audited over 10,000 pieces of content for a new teacher’s online course
• Developed and tested lesson assessments for multiple courses
• Coordinated multiple course updates including content, image, and remixing of lessons
• Managed and trained another intern to assist with course creation
• Assisted in the creation of online storefronts for diocese partners

• Performed department analysis and developed an improved system for organizing ink plates
• Managed projects that involved over 5,000 price adjustments

Master Of Business Administration (M.B.A.), Business Analytics

Bachelor'S Degree, Management And Leadership