Kacey George Email & Phone Number

Indianapolis, In, Us

Carmel, In

Carmel, Indiana, United States

Lead cross-divisional efforts to build and support a customer-centric culture that prioritizes exceptional customer and employee experiences. Sets strategic direction and drives execution across both business process change and information technology development to achieve customer experience excellenceCoach leaders and employees to develop customer-focused processes by facilitating persona development, journey mapping and future state and human-centered design activities. Spearheaded the establishment of a customer experience department focused on uncovering and utilizing customer insights, measuring and monitoring customer interactions, and embedding customer experience methods and tools across the organization.

Carmel, Indiana, United States

Documents and captures current state for key customer experiences across all customer touchpoints, designs future state experience and builds critical to quality requirements to closing gaps in an experience (employee or customer facing) across physical and digital domain

Indianapolis, Indiana

Carmel, In

Directed end-to-end social media approach by developing, coordinating, and implementing integrated and cohesive digital strategies to internal and external customer experience goals. Managed digital content strategy, website design and development work. Oversaw $2 million budget and cross-functional team of developers, stakeholders and vendors. Managed multiple competing priorities in a fast-paced environment. Championed progressive technologies that align with overall company vision.

Carmel, In

Identified, defined and developed strategies to effectively meet organizational goals and objectives by establishing and implementing a content strategy for internal and external facing websites. Initiated the organization’s use of social medial and defined strategies to grow engagement on Twitter and LinkedIn. Launched first corporate blog and served as editor in chief. Initiated development of a corporate blogging program grew authorship from by 15% in the first year.

Indianapolis, Indiana Area

Indianapolis, Indiana Area

Negotiated multiple contracts for tour-related services spanning three continents and 30+ cities for both US and non-US citizens Coordinated all community outreach and live appearances Provided public relations services for the artist and the record label in numerous markets around the world, including phone and in-person interviews Established the Artist's on-going relationship with Little Kids Rock

Assisted in market research projects for production studios and corporate clients Created and edited signing and pitching presentations that successfully recruited new commercial clients and garnered deals for existing clients

Bachelor'S Degree, Marketing

Activities and Societies: Entertainment Management CertificateConcert promotions for local venue and University of Montana Productions..

Master Of Business Administration - Mba, Organizational Leadership & Project Management, 3.98 Gpa

Education record

Activities and Societies: Delta Gamma