Kacie Bates Email & Phone Number

Raleigh, Nc, Us

Raleigh, North Carolina, Us

Raleigh, North Carolina, Us

Raleigh, North Carolina, Us

San Francisco, California, Us

Created a Food Safety process for all customers and continued to ensure these processes were followed properly. Reduced average First Response Time on Food Safety tickets by 15%Continually collaborate with Legal and other departments cross-functionally to ensure all Food Safety protocols are followed and disseminated to all teams appropriately Train other CX agents on new protocols Handle all Privacy deletion requests for the company Handle all Food Illness cases for the company and collaborate with Legal to ensure these do not escalate, including offboarding shefs or consumers as necessary Handle customer and Shef escalations Identify and surface individual customer trends, challenges, and process improvements by tracking inquiries, and collaborating with the team to find solutions. Assist with developing new processes and providing insight and feedback to enhance the customer experience. Build the Shef community by analyzing customer data and creating innovative strategies for higher retention and satisfaction. Large focus on process improvement and project management

New York, New York, Us

San Francisco, Ca, Us

Responsible for delivering best-in-class customer experience at on-demand rideshare company that operates in 300+ markets. Accountable for first-contact resolution, service levels, net promoter, and other key deliverables. Responsible for C-Suite Escalations, Retail Support Escalations, and Legal Escalations.• Onboarding specialists for new hires • Led investigations on Lyft Office of the President (Executive Escalations) cases, requiringcollaboration across all lines of business. Identified root causes and removed pain pointspreventing similar issues from resurfacing to the Executive team and all users on theplatform.• Investigated real-time Hub safety cases forwarded by local teams when safety emergenciesarose in the field. Collaborated with HQ Trust and Safety team to provide consistentcommunication and ensure all staff on the ground was safe.• Developed a Feedback Pilot for the Specialist team to encourage all members to give peer feedback and develop leadership and coaching skills

San Francisco, California, Us

Successfully analyzed and managed loan documents to ensure continual compliance withCompany Policies and Procedures set forth by Wells Fargo.• Helped establish trusting relationships with lenders to ensure loan requests met withcompliance standards when processing client loans• Provided successful on-the-job training to new team members within an expandingCorporate Branch• Audited peer loans to ensure accuracy with compliance policies

San Francisco, California, Us

Responsible for supporting two Regional Sales Managers and their respective teams by completing a wide variety of tasks such as maintaining client relations, budgets and expenses.• Provided extensive support in helping prospective clients with the loan application process by completing initial reviews on contracts and application packages and help resolve Net Funding• Maintained communications with clients on a regular basis through a wide variety of informational media • Scheduled monthly travel and reconcile expenses for the Regional Sales Managers and their respective team members

Springfield, Missouri, Us

Supported three School Administrators with maintaining up-to-date files, budgets, andother key tasks established for each school year.• Helped support the Director of Special Projects in establishing the start-up of SaturdayAcademies within the district• Helped support the Director of Curriculum by assisting with textbook orders and maintainingbalanced budgets• Helped support the Case Manager of Child Find by assisting with the schedules for allbusing and classrooms for Special Education Pre-K students