Kacie Bates Email & Phone Number

Raleigh, NC, US

Raleigh, North Carolina, US

Raleigh, North Carolina, US

Raleigh, North Carolina, US

San Francisco, California, US

Created a Food Safety process for all customers and continued to ensure these processes were followed properly. Reduced average First Response Time on Food Safety tickets by 15%Continually collaborate with Legal and other departments cross-functionally to ensure all Food Safety protocols are followed and disseminated to all teams appropriately Train other.

New York, New York, US

San Francisco, CA, US

• Responsible for delivering best-in-class customer experience at on-demand rideshare company that operates in 300+ markets. Accountable for first-contact resolution, service levels, net promoter, and other key.
• Onboarding specialists for new hires
• Led investigations on Lyft Office of the President (Executive Escalations) cases, requiringcollaboration across all lines of business. Identified root causes and removed pain pointspreventing similar issues from.
• Investigated real-time Hub safety cases forwarded by local teams when safety emergenciesarose in the field. Collaborated with HQ Trust and Safety team to provide consistentcommunication and ensure all staff on the.
• Developed a Feedback Pilot for the Specialist team to encourage all members to give peer feedback and develop leadership and coaching skills

San Francisco, California, US

• Successfully analyzed and managed loan documents to ensure continual compliance withCompany Policies and Procedures set forth by Wells Fargo.
• Helped establish trusting relationships with lenders to ensure loan requests met withcompliance standards when processing client loans
• Provided successful on-the-job training to new team members within an expandingCorporate Branch
• Audited peer loans to ensure accuracy with compliance policies

San Francisco, California, US

• Responsible for supporting two Regional Sales Managers and their respective teams by completing a wide variety of tasks such as maintaining client relations, budgets and expenses.
• Provided extensive support in helping prospective clients with the loan application process by completing initial reviews on contracts and application packages and help resolve Net Funding
• Maintained communications with clients on a regular basis through a wide variety of informational media
• Scheduled monthly travel and reconcile expenses for the Regional Sales Managers and their respective team members

Springfield, Missouri, US

• Supported three School Administrators with maintaining up-to-date files, budgets, andother key tasks established for each school year.
• Helped support the Director of Special Projects in establishing the start-up of SaturdayAcademies within the district
• Helped support the Director of Curriculum by assisting with textbook orders and maintainingbalanced budgets
• Helped support the Case Manager of Child Find by assisting with the schedules for allbusing and classrooms for Special Education Pre-K students