Associate Director
CurrentClient-Top Pharmaceutical Company Jan, 2022 – PresentLeading Program Management, Client Engagement and Support in the areas of Global Website Hosting, Web Site Development (Adobe AEM and Non-AEM) and Adobe Digital Analytics. Engage with client and technical teams to provide support services through ServiceNow; Optimize support processes, handle high priority issue resolution, mange resources and outcomes to meet the SLA.Accomplishments• Optimized Agile Scrum, SSL certificate renewal and issue escalation processes, earning appreciation from the client.Client: Top CRM Vendor Apr, 2021 – Dec 2021Responsible for Client Engagement, Business Process Development and Technical leadership to implement Electronic Audit Evidence of finance reports using Robotic Process Automation.• Engage with client, business and technical teams to develop business and technical processes to validate financial systems in Oracle, Tableau, SmartView and Hyperion across multiple global regions and provide consolidated electronic audit reports.Accomplishments• Accelerated development of existing and new BOT development. Streamlined business and technical processes and steps for new BOT development with agile practices.Client: Major Cable and Internet Service Provider Apr. 2019 – Apr, 2021As Technical Program Manager for Charter Communications/Spectrum, managed three major cross functional software/cloud programs (15+ engineers) to develop next generation routes (3+ million deployment) • Manage agile processes, schedules, people/product resources, issue escalation and product validation covering marketing, test, and production and field teams.Accomplishments• Accelerated product development that was four months behind and release it on time, and took over additional vendors, products and programs. Implemented CI/CD process
