With over 20 years of experience, I am an IT manager specializing in people, processes, and customer relationships. I have worked in consulting, providing services to various clients such as Telefônica, UOL, Santander, AMBEV, DEXCO, Eurofarma, Danone, and Grupo BIMBO. My expertise lies in leadership development and fostering a positive organizational environment, resulting in talent retention and high performance. I possess skills in ITIL, Scrum, RPA, ITSM, and Cloud Computing, along with extensive experience in service contracts and digital transformation for both public and private sectors.I hold a degree in Data Processing Technology, an MBA in Strategic IT Management, and certifications in ITIL V3 Foundation, ITIL OSA, SFPC, and Scrum Fundamentals. Recently, I completed a specialization in Cloud Computing. My focus is on delivering exceptional results, optimizing processes, and identifying cross-selling opportunities. I am responsible for resource allocation, task prioritization, and ensuring my team has the necessary skills for effective performance. I excel at building strong relationships with both internal and external clients, contributing to customer satisfaction and project success. Currently, I am working on the implementation and definition of processes for the new TAX Prime Care area of Thomson Reuters, where we aim to provide the best service to our clients by aligning business knowledge with specialized consulting from highly skilled professionals. My purpose is to drive organizational improvements and empower people to reach their full potential.
Listed skills include Itil, Erp, Business Intelligence, It Service Management, and 21 others.
