Kait Dekker Email & Phone Number

Chicago, IL, US

• B2B | SaaS | Workflow Automation
• Own and optimize product processes, including documentation, training, and enablement, to enhance team efficiency and effectiveness
• Provide training and enablement for the product team on tools, frameworks, and best practices
• Manage product tech stack and enablement to ensure effective utilization by our team
• Bring consistency to our Product Documentation process: Assistance in feature, release, and internal enablement documentation
• Lead the feedback and roadmap processes, ensuring the conversion of feedback into actionable insights and maintaining strategic alignment with company objectives while accommodating shifting priorities

• B2B | Saas | IT Observability
• Built, refined, and executed launch readiness processes for new products and features
• Championed accountability by proactively identifying, escalating, and resolving process gaps
• Ensured smooth operational delivery for product initiatives by improving forecasting and cross-functional communication
• Drove continuous improvement through analyzing data while inspecting and adapting practices
• Tracked product performance by collecting and analyzing quantitative and qualitative data

Chicago, Illinois, United States

• B2C | FintechI was laid off shortly after starting in this role; below are the responsibilities I was beginning to execute:
• Analyze product usage data and provide weekly insights used in prioritization
• Manage feature alpha/beta process post-development to ensure statistical significance success before deploying features to the broader customer base
• Consult with SLT to determine success metrics and KPIs for feature development
• Collaborate with the UXR team to validate the quantitative data seen in the behavioral data with qualitative data by customers
• Manage the coordination between CX and Product by understanding customer pain points and surfacing insights

Chicago, Illinois, United States

• B2B | B2B2C | Insurance Software
• Collaborated with Product, Dev, and external partners to build and improve internal tools that reduced fulfillment times by 1 business day and decreased CS SLAs by 82%
• Trained and supported Fraud and 3 CS teams using the latest data-driven improvements to alleviate key pain points in product support
• Collaborated with Fraud and Compliance teams to deflect fraud throughout the product lifecycle
• Managed cross-functional live issues and process improvements which resulted in a 78% faster live-issue resolutions
• Developed reports and dashboards on key operational and CS aspects and provide insights to positively impact customer satisfaction by 24% and revenue while minimizing churn

Chicago, Illinois, United States

• B2C | B2B2C | AI Insurance SoftwareContinuation of role after acquisition of Hyla.
• Developed and maintained reports and dashboards on key operational aspects to positively impact customer satisfaction and revenue while minimizing churn
• Developed and supported resources and procedures that enable efficient, customer-focused results within CS Ops
• Created and maintained internal and customer-facing knowledge bases across product lines
• Designed and implemented cross-functional process improvements targeting CX, UX, and Marketing
• Supported CS and Dev team to facilitate timely live-issue resolutions

Chicago, Illinois, United States

• B2C | B2B2C | AI Insurance Software
• Developed and maintained reports and dashboards on key operational aspects to positively impact customer satisfaction and revenue while minimizing churn
• Developed and supported resources and procedures that enable efficient, customer-focused results within CS Ops
• Created and maintained internal and customer-facing knowledge bases across product lines
• Designed and implemented cross-functional process improvements targeting CX, UX, and Marketing
• Developed and drove incident management process

Chicago

• B2B | B2C | Manufacturing | Logistics
• Continually introduced process improvements to warehouse team that increased accuracy by 38% and productivity by 54%
• Managed long-term project to optimize space by 30%, increased order accuracy, picking efficiency, and replenishment productivity
• Created and improved KPI reports that generated actionable insights and reduced reporting time by 80%
• Efficiently managed and scheduled 100% TL/LTL shipments to ship on time and within compliance
• Grew and maintained relationships with carriers and interdepartmentally to ensure timeliness and created paths to reduce roadblocks

Chicago

• B2B | Manufacturing | Logistics
• Scheduled and managed all LTL and TL-size shipments to customers to ship on time and compliant with customer requirements
• Established relationships and communication with freight carriers to ensure timely pickup
• Accurate document preparation for all shipments and prioritized the pick schedule to ensure on-time shipping
• Worked closely with finance team to dispute vendor chargebacks
• Created and maintained over 20 training documents and SOPs for multiple roles and departments

Frankfort, Illinois

• Managed large production projects for set construction, audio and lighting, and scripts
• Assigned, trained and coordinated responsibilities with team members in professional execution of event contracts, anticipated and quickly resolved issues, and built lasting relationships with clients
• Ensured professional sound quality by setting up and operating audio/visual equipment for a large variety of events including concerts, ceremonies, and lectures
• Oversaw, supported, and kept order among casts (ranging from 12-60 members)
• Maintain equipment, rigging, loading, and venue setup for multiple, diverse spaces

New Lenox And Naperville, Illinois

• Managed and instructed diverse groups (1:1 to 180 students) on comprehensive visual programs
• Designed award-winning visual programs within extremely tight deadlines, consistently raising the level of production in each program
• Collaborated with colleagues on set, costume, and production design
• Recruited, onboarded, and trained staff to deliver award-winning results
• Trained and empowered student leaders to effectively educate, communicate & lead peers
• Created and maintained training documents and resources for visual and music techniques

Joliet, Illinois

• Designed a district-wide curriculum that placed students on track to meet State & National standards for music education
• Designed, rehearsed, and directed 8 music productions for over 90 students; focused on engaging students in performing, public speaking, and cultural diversity
• Directed the Beginning and Concert Bands; doubling membership in Beginning Band
• Provided a consistently safe and healthy learning environment by fostering relational learning through honesty, encouragement, and approachability

Barry, Illinois

• Directed the 5th-12th grade band program of 100 students that incorporated 8 diverse ensembles
• Designed, implemented, and maintained curriculum for 12 courses
• Performed administrative and organizational duties for the program: budgeting, organizing travel for large student groups, leading departmental meetings and presentations, conducting professional evaluations, and.

Bachelor Of Music Education, Music Teacher Education

Bachelor Of Music, Trumpet Performance