Kait Dekker Email & Phone Number

United States

Chicago, Il, Us

B2B | SaaS | Workflow Automation• Own and optimize product processes, including documentation, training, and enablement, to enhance team efficiency and effectiveness• Provide training and enablement for the product team on tools, frameworks, and best practices• Manage product tech stack and enablement to ensure effective utilization by our team• Bring consistency to our Product Documentation process: Assistance in feature, release, and internal enablement documentation• Lead the feedback and roadmap processes, ensuring the conversion of feedback into actionable insights and maintaining strategic alignment with company objectives while accommodating shifting priorities• Coordinate product launches and sunsets, collaborating with cross-functional teams to monitor progress, identify risks, and manage dependencies to ensure smooth execution. This includes the execution of product communications• Training & Enablement: Training product team when onboarding and ongoing training for processes and tools across the department• Lead the process and tools required for Product-to-Customer Communication: How do we get a target and communicate to customers regarding sunsets, policy changes, and product updates• Assist the Product team with Product copywriting and messaging• Improve the availability and quality of data to drive the best product decisions• Manage the integration of newly acquired products and companies into our ecosystem

B2B | Saas | IT Observability• Built, refined, and executed launch readiness processes for new products and features• Championed accountability by proactively identifying, escalating, and resolving process gaps• Ensured smooth operational delivery for product initiatives by improving forecasting and cross-functional communication• Drove continuous improvement through analyzing data while inspecting and adapting practices• Tracked product performance by collecting and analyzing quantitative and qualitative data• Created transparency with strong and consistent communication across globally distributed cross-functional teams• Drove tool procurement, implementation, enablement, and adoption

Chicago, Illinois, United States

B2C | FintechI was laid off shortly after starting in this role; below are the responsibilities I was beginning to execute:• Analyze product usage data and provide weekly insights used in prioritization• Manage feature alpha/beta process post-development to ensure statistical significance success before deploying features to the broader customer base• Consult with SLT to determine success metrics and KPIs for feature development• Collaborate with the UXR team to validate the quantitative data seen in the behavioral data with qualitative data by customers• Manage the coordination between CX and Product by understanding customer pain points and surfacing insights

Chicago, Illinois, United States

B2B | B2B2C | Insurance Software• Collaborated with Product, Dev, and external partners to build and improve internal tools that reduced fulfillment times by 1 business day and decreased CS SLAs by 82%• Trained and supported Fraud and 3 CS teams using the latest data-driven improvements to alleviate key pain points in product support• Collaborated with Fraud and Compliance teams to deflect fraud throughout the product lifecycle• Managed cross-functional live issues and process improvements which resulted in a 78% faster live-issue resolutions • Developed reports and dashboards on key operational and CS aspects and provide insights to positively impact customer satisfaction by 24% and revenue while minimizing churn• Created and maintained internal and customer-facing product documentation across product lines including 5 KBs, over 100 SOPs, and administration of 6 Confluence Spaces

Chicago, Illinois, United States

B2C | B2B2C | AI Insurance SoftwareContinuation of role after acquisition of Hyla.• Developed and maintained reports and dashboards on key operational aspects to positively impact customer satisfaction and revenue while minimizing churn• Developed and supported resources and procedures that enable efficient, customer-focused results within CS Ops• Created and maintained internal and customer-facing knowledge bases across product lines• Designed and implemented cross-functional process improvements targeting CX, UX, and Marketing• Supported CS and Dev team to facilitate timely live-issue resolutions• Supported the Operation and Product teams during the acquisition by Assurant

Chicago, Illinois, United States

B2C | B2B2C | AI Insurance Software• Developed and maintained reports and dashboards on key operational aspects to positively impact customer satisfaction and revenue while minimizing churn• Developed and supported resources and procedures that enable efficient, customer-focused results within CS Ops• Created and maintained internal and customer-facing knowledge bases across product lines• Designed and implemented cross-functional process improvements targeting CX, UX, and Marketing• Developed and drove incident management process• Supported the Operation and Product teams during the acquisition by Assurant

Chicago

B2B | B2C | Manufacturing | Logistics• Continually introduced process improvements to warehouse team that increased accuracy by 38% and productivity by 54%• Managed long-term project to optimize space by 30%, increased order accuracy, picking efficiency, and replenishment productivity• Created and improved KPI reports that generated actionable insights and reduced reporting time by 80%• Efficiently managed and scheduled 100% TL/LTL shipments to ship on time and within compliance• Grew and maintained relationships with carriers and interdepartmentally to ensure timeliness and created paths to reduce roadblocks• Designed a new document preparation process that facilitated prioritization, increased accuracy, and reduced handling time by 64%• Onboarded and trained team members on warehouse management system, shipping software, ERP, picking/packing procedures, and order preparation handling• Created and maintained over 50 training documents and SOPs for multiple roles and departments• Collaborated with IT to create 3 software applications, 3 process automations, and 4 time-/cost-saving order processes• Awards: Golden Wagon Winner for outstanding support and expertise in knowledge area

Chicago

B2B | Manufacturing | Logistics• Scheduled and managed all LTL and TL-size shipments to customers to ship on time and compliant with customer requirements• Established relationships and communication with freight carriers to ensure timely pickup• Accurate document preparation for all shipments and prioritized the pick schedule to ensure on-time shipping• Worked closely with finance team to dispute vendor chargebacks• Created and maintained over 20 training documents and SOPs for multiple roles and departments

Frankfort, Illinois

• Managed large production projects for set construction, audio and lighting, and scripts• Assigned, trained and coordinated responsibilities with team members in professional execution of event contracts, anticipated and quickly resolved issues, and built lasting relationships with clients• Ensured professional sound quality by setting up and operating audio/visual equipment for a large variety of events including concerts, ceremonies, and lectures• Oversaw, supported, and kept order among casts (ranging from 12-60 members)• Maintain equipment, rigging, loading, and venue setup for multiple, diverse spaces

New Lenox And Naperville, Illinois

• Managed and instructed diverse groups (1:1 to 180 students) on comprehensive visual programs • Designed award-winning visual programs within extremely tight deadlines, consistently raising the level of production in each program• Collaborated with colleagues on set, costume, and production design• Recruited, onboarded, and trained staff to deliver award-winning results • Trained and empowered student leaders to effectively educate, communicate & lead peers• Created and maintained training documents and resources for visual and music techniques• Awards: 2-time National Semi-Finalist, Super Regional Champion, 2-time Regional Finalist, 4-time State Champion, 4-time State Champion Runner-Up, 4-time State Visual Champion

Joliet, Illinois

• Designed a district-wide curriculum that placed students on track to meet State & National standards for music education• Designed, rehearsed, and directed 8 music productions for over 90 students; focused on engaging students in performing, public speaking, and cultural diversity• Directed the Beginning and Concert Bands; doubling membership in Beginning Band • Provided a consistently safe and healthy learning environment by fostering relational learning through honesty, encouragement, and approachability

Barry, Illinois

• Directed the 5th-12th grade band program of 100 students that incorporated 8 diverse ensembles• Designed, implemented, and maintained curriculum for 12 courses• Performed administrative and organizational duties for the program: budgeting, organizing travel for large student groups, leading departmental meetings and presentations, conducting professional evaluations, and maintaining relationships with Music Boosters

Bachelor Of Music Education, Music Teacher Education

Bachelor Of Music, Trumpet Performance