Kaitlin Mcmannis Email & Phone Number

Spokane, WA, US

Minneapolis, MN, US

Minneapolis, MN, US

Manage Salesforce infrastructure for the organization along with other business systems that integrate with Salesforce as a Staff team member (Promoted from Senior in 2023). I drive adoption, efficiency and changes by working with business stakeholders which include Sales and Marketing Executives to determine what Salesforce changes are needed to ensure a.

Minneapolis, MN, US

San Francisco, California, US

Steering global process improvement initiatives as a senior team member, I drive efficiency and efficacy by researching, analyzing, and recommending continuous improvement opportunities to strengthen and streamline the processes of the Global Support Organization. To drive process adoption and manage change, I develop internal communications, knowledge.

San Francisco, California, US

I maximized the proficiency of Salesforce Success Managers by facilitating strategic enhancements to customer programs and processes, in turn increasing customer satisfaction. Key initiatives include:> Reduced new-hire time-to-readiness by pioneering a mentoring program while revamping and delivering training.> Designing a scalable, repeatable training.

San Francisco, California, US

I expanded my scope of responsibility from Data.com to all core services as a customer advisor supporting product utilization and optimization. Key initiatives include:> Launching customer-centric programs and playbooks to improve customer experience and employee efficiency.> Streamlining core processes in an initiative to build out a robust enablement.

San Francisco, California, US

I was retained after Salesforce’s acquisition of Data.com to manage the customer success community and create, promote, and recommend product training webinars, product documentation, and scalable resources that maximized product value to customer by improving their usage. I collaborated on additional organizational initiatives, including scalable process.

San Francisco, California, US

By fostering strong, long-term customer relationships, I maintained or increased our annual contract commitments.Key initiatives include:> Consistently meeting or exceeding my revenue quota.> Advising customers on contracts and products as their primary point of contact.

As a Premier Account Coordinator, I assisted the Customer Success Managers and Account Executives with managing existing customers. One of my top priorities included training new customers on the product they purchased in a one on one session with their teams. I also responded to customer e-mails and incoming calls to assists with their account management.

Answer phones, emails, provide customer service, place orders, and perform other office duties.

Lead a group of 8 children around at a day camp and acted as a role model. Also planned and participated in activities with them.