Kelly Brock Email & Phone Number

Edison, Nj & Cary, Nc

Provide contract and direct-hire staffing solutions focusing primarily on engineering and engineering support roles. Develop relationships with candidates, clients, hiring managers and end users. Full life-cycle recruiting from sourcing through on-boarding of both active and passive job seekers. MSP account management and utilization of VMS tools (IQN, XRM, PeopleFluent, Beeline and Fieldglass) servicing vendor neutral environments. Candidate pipe-lining and skill marketing.

New York, Ny

Provided overall coordination of MSKCC's temporary employee population and contingent workforce to include full life-cycle recruitment and on-boarding for all clinical and non-clinical temporary requisitions. Managed the supplier community and the requisition/submittal processes from a MSP prospective. Ensured suppliers adhered to SLA’s and provided adequate support per requisition. Built relationships with hiring managers, conducted needs analysis per requisition, coordinated interview/selection processes and provided consistent follow up to ensure overall satisfaction with the contingent workforce. Provided payroll and exceptions approvals for internal temporaries and performed billing functions for the suppliers via 3rd party software. Assisted in the implementation of VMS tool (PeopleFluent) by documenting work flows, collaborating on process improvements and performing user acceptance testing. Developed, maintained and administered reports on a daily/weekly basis; provided ad-hoc reports as requested. Hired, trained, and supervised/mentored 1 department assistant.

Newark, Nj

(Formerly Beeline)Successfully developed relationships with hiring managers and vendors across multiple labor categories (IT, Business Professional, Admin/Clerical, and Nursing). Conducted needs analysis per request and managed the requisition process from end to end. Provided the client with ongoing cost savings by successfully negotiating reduced rates for top talent. Provided system and process training to client and supplier users. Educated hiring managers to help mitigate co-employment risks. Managed vendor performance to ensure SLAs and hiring manager’s expectations were met. Maintained a vendor neutral environment and ensured that vendors adhered to processes and procedures. Identified areas for process/systems improvements from a MSP prospective and within the VMS tool. Collaborated with team members, client users, and the supplier community to ensure day to day continuity and overall success of the program.

Central, Nj

Provided overall front-end management; managed overall customer satisfaction; acted as 1st point of contact for escalated issues and return/refund management. Managed daily cash flow; handled between $60k-100k cash daily and oversaw all sales transactions. Performed proactive loss prevention practices; terminal auditing, return/claims management, associate proficiency and performance management, and promoted both associate and customer safety awareness. Utilized sound judgment and exercised independent decision making ability while maintaining the company’s integrity and vision.

Oakland, Nj

On-Site management and coordination of approximately 300 temporary associates, provided hands on customer service and process/organizational improvement. Ensured SLAs were consistently met and/or exceed, prepared client side and agency side specific reports, provided strategic planning and overall program support and development. Prepared data and participated in QBRs and annual reviews. Performed timekeeping and payroll functions. Managed sub-vendor relationships. Provided safety training and on-going safety awareness; trained in and executed 5-S and Lean Manufacturing processes. Managed workers compensation processes, procedures and reporting requirements. Developed and administered temporary employee orientation material and training guides. Hired, trained and supervised/mentored an internal staff of 3.

Union, Nj

Successfully took over underperforming branch and grew the business by developing new sales increasing both revenue and profits. Provided critical customer service and needs analysis to existing client base resulting in increased headcounts and improved service provider performance. Developed recruiting plans and marketing and advertising strategies to increase applicant flow and skill diversity; enabled the branch to have the ability to react quickly to client needs. Streamlined payroll processes and data management; managed unemployment and workers compensation costs. Spearheaded risk administration and management; conducted worksite evaluations and safety inspections. Successfully recruited/hired and managed internal staff of 3; acted as a mentor and provided assertive leadership.

Somerville, Nj

Coordinated and monitored daily operations for the branch. Performed full-lifecycle recruiting and provided quality employees and service to existing clients and assisted in fostering new business development. Performed all payroll and billing functions for the branch.

Mauldin, Sc

Provided branch coordination and recruiting management for a retail staffing branch; specialized in light and heavy industrial, manufacturing, and warehouse positions.

Greenville, Sc

On-site coordination and recruiting management of contingent workforce for 300+ temporary light and heavy industrial associates.

Simpsonville, Sc

Onsite staffing and coordination of the temporary workforce for a Caterpillar subassembly, packaging, and warehouse/distribution facility.