Kaleb Brown Email & Phone Number

United States

Oklahoma City Metropolitan Area

As a Product Zone Specialist at Apple, I leverage my expertise in Apple products to drive upsell opportunities. By collaborating with cross-functional teams within the Apple Store, I enhance the customer experience, significantly boosting customer satisfaction and loyalty. My passion for technology and commitment to excellence ensure that every customer leaves with the best solutions tailored to their needs.

Oklahoma City Metropolitan Area

As a customer service representative at APMEX(American Precious Metal Exchange), I was able to gain valuable experience in customer relationship-building and serve as the main primary contact in the company. Proficient in customer service management software. Gained the experience of working independently as well as being able to operate in a cross-functional environment Utilized Freshworks to keep track of customer interactions and ensure quick responses to customer’s inquiries.… Show more As a customer service representative at APMEX(American Precious Metal Exchange), I was able to gain valuable experience in customer relationship-building and serve as the main primary contact in the company. Proficient in customer service management software. Gained the experience of working independently as well as being able to operate in a cross-functional environment Utilized Freshworks to keep track of customer interactions and ensure quick responses to customer’s inquiries. Assisted with the company call queue. Consistently met or exceeded key performance indicators, such as call handling time and customer satisfaction scores.Successfully addressed customer complaints and provided appropriate solutions, resulting in increased customer satisfaction. Show less

Norman, Oklahoma, United States

Greeted visitors or callers to handle questions or direct to appropriate staff.Proofread and corrected correspondence and reports for error-free documentation.Served as community-facing contact by welcoming visitors and managing phone calls daily.Managed reporting and correspondence processes to ensure timely and accurate delivery.Performed research to assist with special projects as assigned by leadership.Collaborated with cross-functional colleagues to set goals and manage… Show more Greeted visitors or callers to handle questions or direct to appropriate staff.Proofread and corrected correspondence and reports for error-free documentation.Served as community-facing contact by welcoming visitors and managing phone calls daily.Managed reporting and correspondence processes to ensure timely and accurate delivery.Performed research to assist with special projects as assigned by leadership.Collaborated with cross-functional colleagues to set goals and manage issues for underserved populations to ensure student success.Proven ability to establish and maintain strong, positive relationships with students, helping them feel connected and valued in spaces on campus. Show less

United States

Answered phones to respond to customer inquiries and transferred calls toappropriate staff members.Handled payment processing and provided customers with receipts and proper billsand change.Managed guest check-in and check-out procedures, reservations and payments.Welcomed patrons to front desk and engaged in friendly conversations whileconducting check-in process.Managed customer complaints and rectified issues to complete satisfaction.Verified and collected… Show more Answered phones to respond to customer inquiries and transferred calls toappropriate staff members.Handled payment processing and provided customers with receipts and proper billsand change.Managed guest check-in and check-out procedures, reservations and payments.Welcomed patrons to front desk and engaged in friendly conversations whileconducting check-in process.Managed customer complaints and rectified issues to complete satisfaction.Verified and collected client payments.Fostered relationships with customers to expand customer base and retain business. Show less

United States

Helped with basic clinical needs and responded to patient requests.Assisted patients during physical therapy procedures to restore function and reducepain.