Kale M. Email & Phone Number

Canada

Kamloops, British Columbia, Canada

• Designed and delivered a bi-directional integration between ServiceNow and Jira to automatically create and synchronize records, currently adopted by 10 teams and representing over 780 tasks.
• Coordinated and delivered learning sessions with the Agile Community of Practice, Product Owners, and departments.
• Standardized the Artifactory upgrade process and significantly reduced the time and complexity by automating multiple stages of the workflow using Jira Automation and Ansible Playbooks.
• Demonstrated leadership and advocated for the benefits of adopting Agile practices for the team.
• Participated in a peer-led book club focusing on Clean Code and development best practices.
• Spoke at the TRU Women in Engineering Event to encourage STEM careers and promote BCLC.

Kamloops

• Fulfilled Scrum Master and Salesforce Developer roles on the Enterprise Application Platform Team.
• Worked on establishing a common CI/CD pipeline for all Salesforce development and led the creation of a documentation library for all processes, standards, and training related to Salesforce.
• Participated in the Salesforce Ecosystem group and regularly acted as a representative of the team with other Agile Coaches, Product Owners, and Salesforce SMEs.
• Led the adoption of Jira Automation at BCLC and provided training to other product teams. Created workflows that integrate Jira, Bitbucket, and ServiceNow to track change and release details.
• Ran the implementation of the enterprise DocuSign eSignature tool, including consultation with business units, system design, technical configuration, and on-boarding of several user groups.
• Redesigned the access management model for Salesforce to allow for the enforcement of federated access with SSO and MFA for improved security and compliance with corporate policies.

Kamloops, British Columbia, Canada

• Developed, implemented, and supported various solutions in the ServiceNow platform, including an integration with Jenkins for tracking Release Management data through the CI/CD pipeline.
• Established a solid understanding of Software Development Life Cycle practices and Agile methodologies, and successfully led several projects and large enhancements to completion.
• Consulted with stakeholders, gathered and analyzed business requirements, and designed solutions.
• Managed a large workload and prioritized responsibilities to meet deadlines, and efficiently coordinated the team backlog using Kanban boards and monthly release cycles.

Kamloops, BC

• Administered the Configuration Management, Asset Management, and Discovery applications within ServiceNow; responsible for all related enhancements, incidents, training, and processes.
• Established procedures for recurring tasks to standardize and automate responsibilities.

Kamloops, BC

• Designed, tested, and implemented the Asset Management ServiceNow application, and developed the process documentation for the Configuration Management and Asset Management capabilities.
• Maintained data in the Configuration Management Database within ServiceNow with recurring audits and reconciliation with various data sources.

Kamloops, BC

• Completed inventory mapping of BCLC Data Centres and established procedures for data control and input into the Avocent Data Centre Planner application.

Kamloops, BC

• Created and applied drafting standards to all Facilities drawings in scope.
• Designed office spaces and workstation configurations for renovated areas.
• Developed and implemented a new organizational system for digital and hardcopy drawings.

Kamloops, BC

• Updated historical as-built drawings to digital format in the VectorWorks CAD application.
• Revised existing drawings to include any recent or proposed changes to the Kamloops office building.

Engineering Design & Drafting Technology

Administration & Development

https://trailblazer.me/id/kalemasters