Kaley Hall Email & Phone Number

Vancouver, Washington, United States

-Perform daily administrative tasks such as greet and sign in guests, answer incoming calls and emails, maintain office supply inventory, update company directories, run daily reports, balance petty cash, and create, proofread and submit invoices. -Keep an organized digital library and maintain the hard copies that are stored on-site.-Manage all incoming mail and prepare outgoing mail before carriers arrive.-Scan, fax, copy, and file confidential documents including but not limited to, invoices, business deals, checks, licensing agreements, and signed terms and conditions.-Relay messages from the front office and transcribe voicemails left for employees.-Create the yearly calendar, event flyers, holiday and birthday cards, while also coordinating and planning the events as they come up.-Track and report call logs, office expenses, employee time clocks, and product outages. -Provide coverage to many other departments in times of high demand by learning their process to help them catch up effectively.-Manually enter all handwritten documents, receipts, orders, and checks into the company database.

Plano, Texas

-Communicated clearly and effectively with partners in our sales division, dealerships, customers and their employers to collect required documentation, make underwriting changes, or solve any conflict in information that needs to be corrected.-Exceeded department goals such as points per hour and tasks per hour while maintaining personal quality assurance levels above 99%.-Managed a large personal queue of loans efficiently to ensure all missing stipulations were met in the legal time frame-One of the top associates selected to be a part of a pilot program to test efficiency of employees.-Created multiple instructional documents and guides for the department to learn new or revised processes.

-Efficiently and accurately work towards solutions via 40-50 inbound daily phone calls while creating a legendary customer experience.-Used probing discovery questions to find a need and cross-sell products & services which are going to set customers up for financial success including Checking, Savings, CD’s, & Kids Accounts.-Partnered with peers to create monthly team competition to increase customer satisfaction, reach and exceed goals such as Net Promoter Scores, Average Handle Time, Quality Assurance and Digital Adoption while boosting team morale.-Reached monthly servicing and sales goals while effectively complying to my schedule adherence.-Consecutively and consistently achieved top customer satisfaction scores (NPS) across the department from November 2016 to April 2017.

Wilmington, Delaware

-Handled daily operations of a 2.3 millions dollar store such as cash management ensuring that shortages and loss of profit is minimum.-Monitored payroll on a shift-to-shift basis to ensure maximum revenue by minimizing payroll expenses. -Processed and interviewed potential applicants and completed paperwork during the on-boarding hiring process while facilitating training programs including on the spot training on the sales floor.-Handled customer complaints and concerns in person and via inbound phone calls, ensuring great customer service.

Pennsgrove, New Jersey

-Personally processed 300-350 transactions per day while ensuring establishment was in top order.-Was responsible for the inventorying of in-store stock on a nightly basis, as well as counting registers and the daily opening and closing of the store.-Led the training of new employees on specific, handcrafted beverages.