Kamalanand T Ponnambalam Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

The role of a Transition specialist is to ensure effective Transfer to Operations in compliance with the Service Readiness Process (SRP) for all new services introduced via the business project lifecycle.Supported all customer projects including ICT Solutions like Cloud, Network, Security, Unified Communication as Service (UCaaS), Infrastructure as Service.Conducting a detailed due diligence on the scope of work and specific areas to be transitioned.Facilitating project meetings including scheduling, hosting web sessions, and distributing minutes, and following up on action items.Represent the Operations team at all project meetings to define and implement service acceptance criteria for both new and changing services.Providing accurate and timely update reports on project status, issue logs and risk registers.Ensure new Services have a fully developed end to end support structure, including Processes, SLAs, KPIs, OSS monitoring commensurate with business requirements and priorities.Ensure that appropriate training, tooling, support and documentation is delivered with a formal project sign-off from all key stakeholders.Provide Governance and Sign Off for all key project stages and artefacts.

Melbourne, Victoria, Australia

Six month time framed role to stabilize operations activities of a newly acquired project involving Retail and Roaming billing applications, built on CSG WBMS suite, for the client Telstra CORP. Activities and achievement:• Trained the new team on Operation support culture and ITIL Process.• Planned and rostered the team to offer 24/7 support.• Identified Knowledge Transfer gaps from previous team and worked with leadership team to cover the gaps.• Enabled effective use of L1 team, which reduced the effort of L2 team.• Identify repeating incidents, analyse root cause and worked with stakeholders on resolution; which reduced the incident count by 5%.• Identified and implemented automated monitoring and housekeeping activities.• Identified and dissolved knowledge dependencies by creating Knowledge documents.• Reduced the L2 team size from 12 to 8.• Handled the first external ITGC audit for this team. Introduced internal auditing to keep the system in compliance. • Enabled the team to handle Audits.• Improved Internal/External stake holder collaboration which reduced incident resolution time by 10%.• Played CSM for the development team, which enabled me to improve the co-ordination between Development and Operations team.

Sydney, Australia

• Identify, assess and mitigate risks due to inadequate systems, people, processes or external factors• Work closely with internal and external audit teams in identifying flaws in ITGC compliance• Provide incident trend analysis for Monthly Operations Governance Report• Liaising with product vendors and principle consultants on assessing product capabilities• Process improvement, change management• Stakeholder management• Data retention management/housekeeping of data and logs• SME in wholesale billing applications• Recognised by Telstra as a Most Valuable Player(MVP)

Sydney, Australia

• Implement KANBAN principles to enhance operations• Impact analysis for any changes introduced in the system• Assisted Operation Leads in risk mitigation and quality control activities• Manage client and vendor communications• Process improvement and ITIL compliance.• Perform internal quarterly audits• Root cause & Rapid Impact analysis

Bangalore India

• Understand Project Domain• Create Detail Design document ,coding and test plans for new requirements and fixes.• Adhere to the Defect prevention and Process plans defined in the project• Identify, highlight and prevent defects• Scheduling and planning test case creation/execution.