Kamalanand T Ponnambalam Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

The role of a Transition specialist is to ensure effective Transfer to Operations in compliance with the Service Readiness Process (SRP) for all new services introduced via the business project lifecycle.Supported all customer projects including ICT Solutions like Cloud, Network, Security, Unified Communication as Service (UCaaS), Infrastructure as.

Melbourne, Victoria, Australia

• Six month time framed role to stabilize operations activities of a newly acquired project involving Retail and Roaming billing applications, built on CSG WBMS suite, for the client Telstra CORP. Activities and.
• Trained the new team on Operation support culture and ITIL Process.
• Planned and rostered the team to offer 24/7 support.
• Identified Knowledge Transfer gaps from previous team and worked with leadership team to cover the gaps.
• Enabled effective use of L1 team, which reduced the effort of L2 team.
• Identify repeating incidents, analyse root cause and worked with stakeholders on resolution; which reduced the incident count by 5%.

Sydney, Australia

• Identify, assess and mitigate risks due to inadequate systems, people, processes or external factors
• Work closely with internal and external audit teams in identifying flaws in ITGC compliance
• Provide incident trend analysis for Monthly Operations Governance Report
• Liaising with product vendors and principle consultants on assessing product capabilities
• Process improvement, change management
• Stakeholder management

Sydney, Australia

• Implement KANBAN principles to enhance operations
• Impact analysis for any changes introduced in the system
• Assisted Operation Leads in risk mitigation and quality control activities
• Manage client and vendor communications
• Process improvement and ITIL compliance.
• Perform internal quarterly audits

Bangalore India

• Understand Project Domain
• Create Detail Design document,coding and test plans for new requirements and fixes.
• Adhere to the Defect prevention and Process plans defined in the project
• Identify, highlight and prevent defects
• Scheduling and planning test case creation/execution.