After stepping down from my position as Managing Director, I've transitioned into a dynamic role as a part-time Non-Executive Director, where I am leveraging my extensive experience to provide strategic guidance and mentorship.In this capacity, I collaborate closely with the new General Manager and her leadership team, offering valuable insights and counsel to drive organizational growth and success. Drawing from my years of leadership in both the private and public sectors, I bring a wealth of knowledge in strategic planning, business development, and stakeholder engagement.My focus is on fostering innovation, optimizing operational efficiency (keeping over-deployment to less than 0.5% and reducing liquidated damages to under 0.5% of turnover), and navigating complex challenges to achieve sustainable business outcomes (technology partnerships, environmental consciousness). By harnessing my expertise in leadership reinvention and cross-functional collaboration, I empower the team to capitalize on emerging opportunities and navigate market dynamics effectively.As a committed advocate for continuous learning and development, I commit to nurturing talent and cultivating a culture of excellence within the organization. Through active engagement with stakeholders and regular strategic reviews, I ensure alignment with overarching objectives and drive progress towards long-term success.

As Managing Director of GoMobile Security Solutions Pte Ltd, I spearheaded a team dedicated to revolutionizing the security landscape in Singapore. Under my leadership, GoMobile transcended traditional security measures by integrating mobile technology into our services, offering clients a seamless and secure experience. With over 17 years of industry experience, formally known as Royal Horse Pte Ltd., the company was re-branded in 2023 and has firmly established itself as a trusted provider of high-caliber security personnel.My tenure at GoMobile showcased a commitment to innovation, crisis preparedness, and employee-centered policies. We built long-term client relationships by delivering tailored security solutions that addressed unique challenges, especially during unprecedented times like the Covid-19 pandemic. Our proactive approach in ramping up training and resources ensured that we stayed ahead of the curve, ready to tackle new challenges effectively.Under adept leadership, the company has achieved notable year-over-year growth between 2017 and 2023. The company’s strategic initiatives have resulted in an average annual growth rate of approximately 10.5% over the period, showcasing a steadfast upward trajectory in financial performance and organizational resilience.GoMobile achieved consistent A-Grades, in audits conducted by the Singapore Police Force, and is also a proud adopter of Fair Employment Practices (by the Ministry of Manpower). In 2023, GoMobile attained the PW Mark Plus - a testament to our employee-centeredness culture. I take pride in having led a diverse management team composed of seasoned professionals from various sectors, including the Singapore Police Force, Prison Service, and senior managers from multinational corporations. Together, we have fostered a culture of professionalism, commitment, and interpersonal relationship building, which has been instrumental in enhancing employee satisfaction and client trust.

KR Consultancy’s core strategy is to customize ideas and advice for each client. We do so primarily by:Adding value through our competent consultantsFocusing on strengths in our areas of expertiseBuilding good relationships with our clients, partners and communityAlways being accessible to those who value better ideasOur consulting approach involves taking the time to understand our clients’ needs, carefully analyzing their current situation and future potential. We help identify improvements that can be made and work closely with clients to implement agreed solutions.

- Tasked with revamping internal processes to deliver internationally-consistent service and reporting levels to key clients. - Coordination with sales, account management and operations to meet client brand standards and incisive internal and external monthly reporting.- Formed the interTouch Business Analytics Team, marking a paradigm shift from reporting to effective analytics to support business decisions and future growth strategies

Leading a team of product managers who manage product roadmaps for all products sold by interTouch to the customer base in the hospitality industry, as well as product managers who drive the roadmap of all internal business support systems and operational support systems. Main responsibilities are to:* Manage a team of product managers who are responsible for individual product or system roadmaps. * Manage product lifecycles of all products and systems, and make recommendations for product end of life timeframes* Manage the product roadmap of all external products including hospitality HSIA and In Room Entertainment systems and communicate these to all related stakeholders.* Accountable for the production and maintenance of all product related documentation including the ongoing production of up to date product literature and documentation for all products and internal systems* Interface with marketing, product development and implementation staff to ensure that product roadmaps and business requirements are clearly communicated to all stakeholders* Regular liaison with key partner vendors as well as major customer accounts to CTO/CIO level

Responsible for building and operating the Security Solutions division. As a new division within DOCOMO interTouch, Security Solutions aims at providing new services to the Hospitality market first, and potentially to other business verticals such as Commercial and Residential markets.• Build Security products and solutions offerings by country / regions always ensuring compliance with local regulations.• Position DOCOMO interTouch as a relevant and trusted security contractor to the hospitality industry.• Manage division Profit & Loss and report on a monthly basis.• Maintain a detailed activity report and report on a monthly basis.• Act as a Sales Expert for the Security division and ensure efficient training of company sales force.• Actively cross-sell other solutions as much as possible.• Manage vendor relationships in cooperation with Finance department, from sourcing to fulfilment. This covers hardware, software, and professional services.• Promote a ‘security mindset’’ within the Company.• Work with the Product Development group to ensure integration with existing products / environment wherever possible.• Keep up-to-date with latest trends and technologies related to security and determine integration feasibility to the core of the Company’s Security Solutions.• Design and implement Installation and Operation standards for all Security products across the Company.• Be involved with relevant 3rd party organizations (i.e. local hotel associations, security groups, etc.) to actively promote the Company’s new services.

Overseeing all physical security operations at SP.Formulating security standards, policies and procedures.Monitoring and reviewing operational effectiveness and efficiency of plans and standard operating procedures.

Challenged to manage a workforce of 90 contracted posts and 160 employees, spanning 18 clients and 22 locationsWear several hats within the organization – accountable for Operations, Human Resources, and Financial reportingHR responsibilities include policy development and implementation, recruiting and staffing, performance management, organizational development, compliance management, employees’ competency development, compensation and benefits administration, employee welfare, and management of corporate social responsibility initiatives Analyze statistical data to determine causes of personnel problems and develop recommendations for improvement of staff retention rates and performance levels Forecast future staffing needs and develop new programmes to attract/ retain staffProvide consultancy services for setup of physical security systems with a specific focus on loss prevention and counter-terrorism measures – recommend hybrid solutions, integrating manpower and surveillance technologyAttained a ‘B’ grading from the Security Industry Regulatory Department within first year of operations

Accountable for supervision of manned security operations – Managed a workforce of 600 contracted posts and 1000+ employees, spanning 65 clients and 120 locations Developed operational processes to include target-hardening, profiling of suspicious persons/ items, and risk mitigation measures to reduce instances of crime at protected locationsGrew manpower requirements by 135 duty posts (27% growth) and created 180 jobs in a short span of six months Key Clients: USA Embassy, United Overseas Bank, Hewlett Packard, Marina Bay Sands, The Capella Singapore, National Library Board, and Civil Aviation Authority of Singapore

Ensured effective and efficient administration of licensing and approval regime for the unarmed security industry, comprising of 400 security and private investigation agencies and a workforce of 50,000+ Engaged with key stakeholders such as government agencies, unions, and employer organizations to strategize and implement policies to enhance overall industry standards Developed human resource capital within the division – identified training needs, conducted performance appraisals for staff, etc.Monitored utilization of the department’s funds and fee collection mechanisms