Kamran Z. Email & Phone Number

Melissa, TX, US

United States

• Implemented HRSD to automate HR processes to improve services to employees like leave requests, benefits information, and HR policies to a comprehensive portal covering recruitment, onboarding, performance management.
• Developed and customized ServiceNow solutions to meet business requirements, optimizing functionality and user experience.
• Designed, implemented, and maintained business rules, client scripts, and script includes to automate processes and enhance platform capabilities.
• Created and managed Access Control Lists (ACLs) to enforce security policies and permissions across the ServiceNow environment.
• Designed and enforced UI policies to improve the user interface and guide users through interactions.
• Developed and maintained workflows to streamline and automate business processes, leveraging the full potential of the ServiceNow platform.

• Created various workflows for Incident Management, Change Management, Service Requests and SLA's.
• Involved in creating ACL's as per the client needs.
• Involved in Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog and CMDB, Project Portfolio Management (PPM) and Demand Management, SDLC in.
• Involved in creation of Service Now Applications, Modules, tables, columns as per requirements.
• Involved in development of Service catalog which includes creating new catalog items, Order guides, designing workflows for Change management.
• Involved in reaching out to stake holders to gather requirements and fulfilling the requirements according to the user needs.

• Involved in Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog and CMDB in Service Now.
• Worked on integrating Service Now with external SOAP and REST based web Services.
• Involved in the Service Now instance upgrade activities.
• Involved in cloning activities like raising the request for cloning and excluding some tables to not come under cloning.
• Involved in development of Service catalog which includes creating new catalog items, designing workflows for Change management.
• Providing subject matter expertise, act as technical product advocate, design, develop and implement ITIL processes, ITSM, ITAM, SACM, Knowledge, Demand and Release Management modules within ServiceNow platform.

• Worked as a developer for an End-To-End development for a re-factoring project, resolved many issues and worked on CMDB Management to resolve issues that were the major defects.
• Used data sources to migrate the data from excel sheets to ServiceNow through transform maps.
• Worked on huge Workflow design for onboarding and offboarding of a partner/ employee/Contractor based on the requirements provided by the teams.
• Worked on Discovery in order to relocate the devices that were irregularly managed and found a solution in resolving the issues with using the discovery tool for a better use.
• Worked on the latest release Eureka, which is the advanced release and discovered ServiceNow upgrades.
• Re-built Service Catalog Items with minimal time usage on submitting a ticket by getting together the teams to provide their valuable suggestions and making it easy to understand the new release.

• Developed the middle tier using EJB's Stateless Session Bean, Java Servlets.
• Entity Beans used for accessing data from Oracle 9i database.
• Worked on Hibernate for data persistence.
• Prepared high- and low-level design documents for business modules for future references and updates.
• Deployed the application in JBoss Application Server in development and production environment.
• Implemented CVS as version control system.