Tonya Valdez Email & Phone Number

Dallas, TX

Dallas, TX

• Responsible for all backend support of 19 SNOW instances (18 sub-prod / 1 prod instance)
• Monitor the overall health of each instance
• Troubleshoot and resolve issues found in our prod and sub-prod environments
• Provide Level 3 support to users of the prod and sub-prod instances
• Assist in building technical documentation, support manuals, policies, and processes for users of the system
• Create reports & dashboards and schedule the execution of each as requested

Dallas, TX

As a Process Manager I am responsible for performing day-to-day support, project, and process work in all ITIL function areas using the ServiceNow application. I have the unique opportunity to act as a key contributor in successfully meeting both customer and IT objectives while complying with corporate standards and policies. My role identifies and also.

Dallas, TX.

Responsible for building the framework for the internal I.T. Quality Management environment including Quality Planning & Control, Continual Quality Process Improvement, and QA Governance.

Dallas, TX.

Responsible for the implementation and release of a Global Expense and Reporting System (GEARS) for Publicis Groupe. Project Manager for the entire Project Lifecycle for GEARS to a Customer based exceeding 7,500 customers.

• I operate as the Primary IT Point of Contact for Bromley Communications & Media Company, managing their IT needs, providing business solutions based on Brand strategies and approaches, providing solid strategic.
• Strategic Planning – Negotiate with the business to prioritize requests that support business objectives and drives business assessment of project cost/benefits. Work with Portfolio Mgmt to manage project.
• Business Development – Accountable for development of project proposals for Bromley. Assist in coordinating technology spending by the Agency. Participate in Focus Groups for new business pitches, and identify.
• Customer Service – Develop and maintain close relationships with business managers and technology liaisons of most important, highly visible and complex customers. Communicate brand requirements to Re:Sources IT and.
• Client Audit – I regularly meet with business constituencies to identify critical requirements for complex systems as well as gaps in current IT services offerings. Review these requirements and provide input to.

Chicago, IL.

• SummaryOperated as the Manager of a staff of 15 Service Desk support personnel troubleshooting Level I and II technical issues. Created and guided the strategy and architectural plan of SD support as well as technical.
• Issues Management and Resolution - Identified, documented, analyzed, and responded to critical events. Managed crisis requiring analysts from multiple teams to resolve and served as escalation point for IT and Business.
• Resource Management – Responsible for hiring and terminations. Recommended promotions and organizational changes. Developed and tracked capacity plan for the team. Coached and mentored my team and obtained appropriate.
• Project Management – Assisted in managing multiple operational projects simultaneously and drove to completion project deliverables on time and under budget. Ensured quality control on all projects.
• Communications – Communicated the overall status for the team, including projects, issue and operational status to audiences that included business area staff and IT management. Communicated direction and policy to my.
• Systems Administration – Assisted in developing policies and procedures and ensured my team was compliant with them.

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