Nikki Hernandez Email & Phone Number

Columbus, Ohio Area

At Sigital; we thrive to help organizations deliver IT more efficiently and effectively. We are customer, employee, and results focused. All clients and projects are equally important and receive our best quality work. Through our extensive Management Consulting experience, we have developed a deep expertise and strong passion for the power of the.

Hilliard, Ohio

• Implemented and continually enhanced a fully customized application suite on top of the ServiceNow Platform consisting of five main applications, and another half dozen sub-applications, supported by fifty database.
• Built and actively maintain a CMS Portal utilizing HTML, CSS, JavaScript, Jelly, and Ajax that is accessed by thousands of users.
• Developed and maintain two-way custom integrations with PeopleSoft via SOAP protocol.
• Developed and maintain two-way custom integrations with third-party government websites via REST protocol.
• Developed a highly-customized PowerShell application to automate mass-file uploading to ServiceNow from local computers.
• Developed advanced dynamic access security rules that work in conjunction with query business rules to allow complex relationships to records.

Dublin, Ohio

• Senior Technical Consultant lead multiple ServiceNow implementations
• Worked directly with clients to draft requirements, create and offer businesses and technical solutions, configure and customize their ServiceNow Instance
• Customized and configured the core applications, Incident, Problem, Change, Configuration, Service Catalog, Knowledge, and many others
• Developed moderate to highly complex custom applications
• Developed custom Business Rules, Script Includes, and Client-side scripting solutions
• Developed CMS Portals using Jelly, HTML, CSS, JavaScript, Ajax, and other scripting solutions

Dublin, Ohio

• Administrated two production instances of ServiceNow that supported 15,000 employees and contractors, 65k+ customers
• Developed advanced Workflows, UI Actions, UI Policies, Business Rules, and Script Includes.
• Developed ServiceNow applications in JavaScript, HTML, CSS, AJAX, CMS, and Jelly.
• Developed third-party eBonding Web Service integrations with SOAP.
• Developed integration points with other databases and systems with JDBC/SQL connections.
• Developed automated Employee On-boarding through the Service Catalog and an HRIS system.

Dublin, Oho

• Provided inbound telephone support for Windows, AS/400, AIX, Unix, McAfee End-Point encryption, Cisco IPT Telephony, Networking, Printers, and Blackberry.
• Resolved customer escalations and provided outbound Tier 2 technical and customer service.
• Trained new hires and provided coaching for existing employees.
• Created training material and knowledge articles.
• Created user-accounts and granted access to systems and applications.