Kara Chen-Phillips Email & Phone Number

Westbourne, England, United Kingdom

Ringwood, England, United Kingdom

Proactively manage customer base by building long term relationships, provide effective resolution of day to day issues, opening and managing customer accounts and enhancing company reputation by providing great Customer Service.

Managing and processing online ordersManaging and processing Proforma invoicesPrincipal contact for suppliers- maintaining upto date records and contact informationProducing leadership Reportsebook invoice chasingQuotes for customers inc price, availability and discountObtaining hard to source booksSending orders via edi, print, emailPublisher sourcingVerify information received and offer alternatives solutions where neededUpdating proceduresIsbn sourcing

Ringwood, England, United Kingdom

Serve as a principal point of contact for the customer, proactively maintaining regular and structured contact with the assigned accounts.Proactively promote the company and its services, ensuring all leads are actioned and followed through.Work in partnership with the external sales force to ensure all existing and new customers receive a consistent high level of service.Document, analyse and deliver statistical data as required by the customer to track work progress and achievementSet up and running of new customer accountsOversee correct process of customer ordering, communicate any changes both to customer and to internal departmentsMonitor and regularly review all processes and proceduresOrganise, prepare and attend regular meetings with the customer, in conjunction with senior management, in order to review the business over the past period as well as to define the objectives for the coming period.Link customers with the relevant internal departments.Ensure that all relevant company and departmental Health, Safety and Environmental policies and procedures are always adhered to.Monitor customer budgets and spendRaise monthly invoices and manage any credits