Kara S. Email & Phone Number

United States

• Process over 100 million dollars a month for high profile clients worldwide such as Warner Bros and Frontier Communications• Leads a team in the Customer Success/Operations space at a large SAAS startup• JIRA expert• Operations Process management and streamlining expert• Technical documentation SME (Confluence)• Use of Data Visualization tools to innovate and manage ways to analyze and present data to internal teams and external customers• Customer Success planning and strategy• Operations planning and strategy• Implemented a QA process that reduced error rate to <1%

Greater New York City Area

Greater New York City Area

New York, Ny

-Processed quarterly artist and publisher royalties for over 800 artist and publisher royaltors, payable report reconciliations, statements, and check requests-Managed and trained Assistant and interns, supervising several key tasks and projectsManaged Legacy Software enhancements-Manage entry of royalty rates for artist and publishers, all media-Manage all record company inventory including monthly unit reconciliations, monthly closings, year end processing, inventory kit element entry and maintenance-Upload and process all digital statements through Legacy Program, repair and troubleshoot program as needed-Perform audit and analysis of incoming and outgoing statements-Prepare all synchronization, digital and master royalty accruals-Monthly reconciliation of ledger trial balance, sales journal and accounts receivable-Produced analytics reports, models, and P & Ls for large datasets-Various key projects including streamlining of the billing process using knowledge of accounting systems and first stages of transition from Legacy program to Record Maestro