Financial Crime Compliance Customer Success Manager for the US South Region utilizing the LexisNexis Risk Solutions suite of solutions to assist customers with payments, screening, and compliance.

As a sales development representative I worked with key engineering firm contacts to analyze the project specifications, collaborate with the technical service team to make product recommendations, and influence the engineering firm to accept the updated specification. I developed new opportunities and qualified projects while executing a strategic business plan to build meaningful relationships with engineering firms. I created communication plans to guide sales reps, sales directors, and engineering sales team to empower their success and commitment to project wins. I met with customers to provide solutions, foster relationships, and evolve our approach to satisfy customer needs.

I developed a data driven monthly program to determine price increase, decrease, and stagnation for the sales team. I created a product database to promote sales of slow moving products prior to their expiration date resulting in decrease of product loss and increased commission. I conducted monthly quality audits on all sales for large customers to ensure pricing accuracy.

I provided exceptional customer service to internal and external customers through detail-oriented order management to develop positive professional relationships. I ensured accurate order fulfillment through excellent communication and follow up conversations.