Kara Warren Email & Phone Number

Forest Hill, MD, US

Rosedale, Maryland, US

• Supervise all day-to-day operations in the Customer Service department
• Work with the customer service personnel in providing the pertinent and timely information needed for accurate and efficient order taking/entry, quotation preparation, credit application processing, price list.
• Build both strong internal and external relationships and provide customer satisfaction
• Manage all customer service human resource objectives including training, assigning, scheduling, coaching, counseling, and communicating job expectations; planning, monitoring, evaluating and reviewing job.
• Communicate with internal teams to discuss sales targets and possible improvements to customer service
• Keep record of customer interaction and details of actions taken

Baltimore, MD, US

• Remote Duties and Responsibilities:
• Maintain and cultivate relationships with potential and existing customers and vendor/distribution partners.
• Understand the customer, their needs, and the account requirements and process.
• Generate quotes for current or alternate products based on customer needs, availability, or requirements/specifications.
• Obtain, manage, and renew all deal registrations and price concessions.
• Obtain pricing, part #’s, product replacements from distribution partners to generate quotes sent directly to the customer.

Linthicum Heights, Maryland, US

• Responsible for all creation, design, content, oversight, compliance, legal disclaimers, and retention of any new and old forms of all marketing and advertising pieces. (flyers, postcards, mailings, banners, etc. for.
• Research of all loan programs and the offerings associated with them to ensure that what is being relayed to the consumer is 100% accurate, absent of any trigger terms, and not misleading.
• Research, document, interpret, comprehend, and comply with all Federal and State advertising requirements for the 29 states we are licensed in. Ensure that all of these requirements are being met and adhered throughout.
• Manage all 3rd party vendors. Perform all of the necessary due diligence (privacy policy, terms & conditions, contracts, and website walk through) for review and approval. Perform internal auditing, and review and.
• Manage all MSA's (Marketing Service Agreements). Find, save, and calculate cost comparables for the services to ensure that the cost is reasonable for what services are being provided. Perform internal auditing, and.
• State and Federal Examinations, respond and provide any marketing requests that a state or federal regulation examiner requests of us within a certain date range.

Baltimore, MD, US

• Social Media: Twitter, Facebook, LinkedIn, Blogs, and You Tube.
• Blog content: Writing blogs that are specific to either the Healthcare or Warehouse/Distribution vertical market that would spark the customer’s interest and drive traffic to our website.
• Handle all MDF funds. This entails creating a strong relationship with our Vendors to have them supply funds to us for specific events. I request, submit, and collect payment for these funds as well.
• Distribute all new leads we receive immediately to a sales representative.
• To ensure follow up, I set a task in my outlook for every two weeks to check on the status.
• Keep our vendor’s lead web portals up to date to remain in compliance which allows for RMS to receive more leads.

Vienna, VA, US

• Maintain an existing current customer base of about 200 law firms, as well as prospecting and obtaining a new legal client base.
• Customer Service. I handled any customer issues, complaints, problems, and solved them in a timely and professional manner.
• Created informed document reproduction and electronic data discovery solutions for my clients.
• Effective in my time and territory management.
• Forecasted effectively each month to meet my monthly sales quota.
• Prospect Law Firms, Attorneys, and Paralegals who were involved in high end litigation, set appointments, and educate them on the services that we provided, and how these services would benefit them for future cases.

• Loan Analyst specializing in Purchases, Refinances, Streamlined Refinances, FHA, VA, Construction, Lines of Credit, and Commercial loan programs.
• Generated my own leads and created my own marketing materials.
• Outbound solicitation (Phone and E-mail).
• Face to face loan presentations and meetings.
• Created relationships with Realtors, Appraisers, and Title Companies to ensure that my borrower was getting the best experience possible.
• Created informed options for my borrowers that would be the best solution for their needs and financial situation.

US

• Organization of Purchases, Refinances, Streamlined Refinances, FHA, VA, and Construction loan files, average month 50 loans, at the height of the business monthly average was 100 loans.
• Worked with and maintained solid relationship with specific title companies that we used on a regular basis.
• Prepared Good Faith Estimate (GFE) and sent out to the customer within the specific three day timeframe to ensure compliance.
• Appraisal orders as well as acting as a liaison between the borrower and appraiser by requesting, submitting, and obtaining payment for the appraisal service.
• Contacted borrowers to request documentation that was needed or missing in order to expedite the process of having their loan approved in a much timelier fashion.
• Certified Desktop Underwriter, ability to underwrite my own certain qualified files.