Karan Agrawal Email & Phone Number

Greater Toronto Area, Canada

- Leads technical work streams on low complexity projects or a single moderate complexity program- Supports technical workstreams as part of a client implementation on complex programs- Works independently on low and medium complexity assignments- Works with senior team members to carry out client implementations and program enhancements- Develops strong client relationships by providing support through the implementation, recommending relevant technical designs to optimize customer feedback programs, and resolving technical/system-related inquiries- Participates in the implementation design, setup, and review processes- Demonstrates commitment to developing a comprehensive knowledge of aspects of the Medallia platform- Collects and documents technical requirements- Configures surveys and reports utilizing the Medallia software solution- Responsible for QA execution- Provides support to client meetings by leveraging an in-depth knowledge of Medallia system capabilities to support solution design- Provides client support when analyzing large sets of data

Toronto, Ontario, Canada

* Responsible for content and process management, and access to technology systems within the Student Wellness and Equitable Learning (SWEL), including but not limited to ClockWork, Register Blast, Telus PS Suites, Advocate, etc.* Leads upgrades, new releases, and expansions of modules throughout all systems being utilized in the department/portfolio.* Responsible for designing, implementing, and organizing the delivery of training modules for each of the systems to all relevant user groups including but not limited to the staff and faculty across various schools and departments, student users, and external users such as health professionals.* Responsible for supporting the research, sourcing, and implementation of new systems within the team.

Toronto, Ontario, Canada

* Short Contract Position at Humber College to support a Research Professor on one of their project on Health Issues in the LGBTQ+ community* Responsible for providing best practices and industry-standard guidelines for collecting feedback data points from the sample (CX & EX Campaigns)* Accountable for designing, and developing numerous Qualtrics Survey and Research Campaigns as per the project plan and outcomes* Responsible for preparing technical and standard overview document to share the progress of the project with the stakeholders and/or with the leadership team of the college

Gandhinagar, Gujarat, India

- Lead requirement collection meetings with the clients along with junior software engineers and architects- Regularly meeting with clients to share the overall progress of the software implementations and collect feedback- Plan and design the software development cycle and phases for each software project as per the timelines and resources- Create specification document templates for internal members to reference and help clients to provide appropriate information- Lead daily internal meetings and discussions with team members and engineers- Act as a point of escalation for troubleshooting issues in the development phase- Analyse and code along with test cases for the code developed by other engineers in the team and provide recommendations for improvements

Gandhinagar, Gujarat, India

- Work with team members and managers to continually improve software development practices and processes- Helping the team identify technical gaps in the software and finding the right solutions to upgrade the system based on the maintenance plans- Help Trainees and Associate Software Engineers with their tasks and troubleshoot issues related to software maintenance and reliability of the project codes- Work with Agile team members and Scrum Masters to deliver the computer-based or mobile-based software applications- Translate user requirements into software requirements with the help of a business analyst and lead engineer on the project- Responsible for designing and developing code improvements for existing software modules as per the technical upgrades

Gandhinagar, Gujarat, India

- Collect user requirements from clients on a daily basis- Build and test the software code and prepare test cases- Prepare functional and non-functional specification documents as per the software project delivery- Evaluate the technical information relevant to the software implementation project and collaborate with leadership to identify the best possible solutions- Help managers to troubleshoot issues on the software project in the development and testing phase- Develop and conduct executable tests, continuously integrating code into the overall software framework- Install new packages for the software integrations as per the requirements or computer-based applications

Gandhinagar, Gujarat, India

- Collaborating with project members to innovate and transform existing software applications and learning about the system architecture of the software to improve it- Working with Agile team members to create plans, requirements documentation- Participating in development phases and logical solutions discussions and meetings- Participating in requirement collection sessions and specification-creating sessions- Reviewing the code, testing, and maintaining software performance- Regularly meeting with lead members to shadow them on software implementations

Postgraduate Degree In Project Management, Project Management

Post Graduation In Computer Applications (Pgdca), Computer Science

Bachelors Of Technology, Information Technology