Advising the customers in e-commerce, warranty, sales and after-sales queries.

Shipping goods to the UK and overseas destinations as well. Keeping contact with other departments (e.g. sales, transport, etc.). Dealing with returned goods from customers.

● Fixed term contract for set up a brand new tennis shop from scratch● Duties started with selecting the shop venue, negotiating with the estate agent and landlord, setting up all the suppliers - electricity, internet, bank card machine etc.
● Designed the furnishing of the business premises for creating an optimal layout for the goods. 
● Worked out marketing plans and materials e.g. flyers etc. Designed the company web shop.

● Received and quality checked the incoming goods, created delivery notes and invoices for the outgoing parcels, using SAP and occasionally SalesForce CRM computer systems. 
● Kept contact with engineers, suppliers and customers via person, phone and email. 
● Gained experience in worldwide shipping and packing fragile or very large objects. 
● Was specialised in shipping hazardous materials to overseas destinations, applied the appropriate MSDS documents and organised the packing according to the regulations
.● Maintained the warehouse with location based SAP computer system. Moved goods using counterbalance forklifts. Performed periodic PI to keep the stock accuracy level as expected.
● While worked at Sunseeker, achieved a better organised document storage, created a weekly PI system and helped the department with many more small ideas.

Maintained contact between the factory and the warehouse, supervised the temporary staff. Moved goods with Flexi/Bendi Forklifts. Created an optimised shelf layout for storing more goods on the same shelves.

Mixed position where was alternated as a driver (car, minibus and van) and warehouse coordinator/picker.

Worked out quotations for clients and enquiries for suppliers. Kept contact with partners and followed up ongoing cases. Handled customs issues inside and outside the EU (either import and export directions). Created and maintained the company website.