Customer Service Rev Rec Specialist Ii
Current• Served as a lead "go-to" person for new reps and particularly challenging calls as one of the department’s primary mentors/trainers of both new and established employees• Set superior standards in accurate balancing of accounts, records of investigation cases, billing calculations for damages, loss and recovery of revenue for company• Day-to-day customer service responsibilities handle customer inquiries, complaints, billing and account information concerns, etc. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.• Collaborate with other departments to deliver concise, accurate, verified and well researched information to ensure proper resolution