Customer Service Rev Rec Specialist Ii
Current- Served as a lead "go-to" person for new reps and particularly challenging calls as one of the department’s primary mentors/trainers of both new and established employees
- Set superior standards in accurate balancing of accounts, records of investigation cases, billing calculations for damages, loss and recovery of revenue for company
- Day-to-day customer service responsibilities handle customer inquiries, complaints, billing and account information concerns, etc. Calm angry callers, repair trust, locate resources for problem resolution and design.
- Collaborate with other departments to deliver concise, accurate, verified and well researched information to ensure proper resolution