Develop and manage capability road maps with business and technology leadership.Develop, manage and deliver against product road maps to drive business capability forward. Manage and prioritize product backlog for each product in capability area. Partner with technology leadership to prioritize and deliver both business and technology initiatives.Identify and drive epics and features for large/medium projects for product/capability.Sign off on user stories to ensure support direction of capability and products.Partner with business teams on delivery and support of initiatives, projects and/or features.

Develop and maintain business capability roadmap with business and technology leadershipPrioritize and manage backlog for capability and systems with business and technology partnerDevelop business processes for new or changing capabilitiesParticipate in developing technical solution approach options for business and/or technical gapsParticipated in selection and implementation of business process tool: iGrafxHelped establish business process COE

Managed several teams of business analysts and/or training specialists:Training team- Developed training strategy for both new initiatives/projects as well as ongoing education- Develop curriculum, learning materials and deliver trainingProduction Support team- Provide 24 x 7 support for systems- Develop and deliver small, medium and large enhancements including writing business requirements, review and sign off functional specifications, user acceptance testing, and implementationIntegration team- Support implementation and process improvement for medium and large system implementation- Develop business process for new areas of business or to support new technology tools & functions- Deliver business process documentation, analysis and improvement- Develop and implement prototypes of business tools (mainly in excel) as proof of concept leading to technical development projects

Various roles with increasing level of responsibility including:Production Support Manager: Responsible for day to day support of systems used by business including troubleshooting and resolving system issues; responsible for budget and delivery of system enhancements and small development projectsCertification and Compliance Lead: Responsible for working with worldwide Nordstrom suppliers and business users to enable and certify electronic communication via EDI for multiple uses including purchase orders, retail price tags, shipping information; developed and implemented program to measure and monitor compliance Business Analyst: Participating in all phases of the system development life cycle including writing requirements, developing business process, reviewing technical documents, writing test plans, performing user acceptance test, train, support system implementation; responsible for implementing system enhancements

Contract position at Nordstrom, Inc as a Business Analyst; supported a major system development project; responsibilities included defining and documenting business process, system requirements and configuration; executing user acceptance test and supporting system implementation

Responsibilities included leading project team in defining and documenting business process; defining system functionality requirements; creating specifications for system analyst and programmers, including new program functionality, existing program modifications, screen layouts and reports; creating and maintaining project plans for assigned projects. Implemented Corrective Action Plan tracking system for manufacturing defects.

Implemented SAP MM/PP at multiple clients around the USBusiness process analysis & re-engineer Knowledge transferr of the SAP system to the client via: formal training sessions, informal work groups, one-on-one training;Completion of deliverables for each stage of the projects, including business process flows and scripts, configuration documentation, report specifications, system modification specifications, interface specifications, data conversion specifications, system test objectives, scenarios, expected and actual results, formal training documentation;Responsible for creating and maintaining work plans for different phases of the project; Part of a team that standardized business policies, procedures and system design between the United States, Europe, Japan, Latin America and Canada.

Created and maintained the Capital Expenditures Budget plant wide; Determined required levels of direct and indirect man-power for production and provided information to the Human Resources DepartmentDeveloped manufacturing bill of material & routingsCompleted layouts of various areas of manufacuturing areas and warehouses to support changes, new products, etc.Production representative for the implementation of SAP system, duties included establishing business processes, system configuration of production areas of the system, creating training documentation, leading training sessions;