Karen Dugan Email and Phone Number

Work closely with sales and business operations on US and international vendor and customer registrations /applications for meeting business requirements.
Establish active communication and engagement with sales and production teams to ensure orders are processed promptly.
Maintain and update proprietary CRM system to track leads, opportunities, and client interactions
Fulfill and enforce the procedures established in the CRM system 
Triage and arrange for creation and… Show more Work closely with sales and business operations on US and international vendor and customer registrations /applications for meeting business requirements.
Establish active communication and engagement with sales and production teams to ensure orders are processed promptly.
Maintain and update proprietary CRM system to track leads, opportunities, and client interactions
Fulfill and enforce the procedures established in the CRM system 
Triage and arrange for creation and distribution of supporting documents to help sales team generate business leads.
Review and maintain accurate QuickBooks invoicing records to meet internal audit processes as well as data retention requirements.
Support company business operations including HR, onboarding, and administrative needs. Show less

Coordinate office activities and operations for smooth and efficient office operations not limited to facility vendor management, contracts, supply procurement, customer newsletters, staff travel arrangements, SalesForce management, and nationwide Career & Technology Education (CTE) RFP process. Assist in coordination of teacher training events and communications including daily teacher/student support related to education portal and password management, license renewals and district contracts.… Show more Coordinate office activities and operations for smooth and efficient office operations not limited to facility vendor management, contracts, supply procurement, customer newsletters, staff travel arrangements, SalesForce management, and nationwide Career & Technology Education (CTE) RFP process. Assist in coordination of teacher training events and communications including daily teacher/student support related to education portal and password management, license renewals and district contracts. Sales Force portal data entry and management. Support human resources activities and onboarding for office staff and contractors. New building relocation project management including vendor sourcing and ad hoc construction activities for IT and telecom infrastructure, security, and office facility move. Show less

• Responsible for highly confidential student records maintenance in compliance with state laws and TEA regulations. • Review and process all online and paper documentation for assigned campuses within time sensitive audit guidelines and district policies.• Compile documents for litigations, due process hearings, and audits.• Coordinate document retrieval from school personnel, parents, government agencies and other school districts for scanning and identification in online… Show more • Responsible for highly confidential student records maintenance in compliance with state laws and TEA regulations. • Review and process all online and paper documentation for assigned campuses within time sensitive audit guidelines and district policies.• Compile documents for litigations, due process hearings, and audits.• Coordinate document retrieval from school personnel, parents, government agencies and other school districts for scanning and identification in online databases.• Serve as Registrar for special ed students receiving in-district services age 4 and under and/or students not enrolled at a campus such as private school or homebound requiring services.• Distribute student screening data and pre-testing documents to assessment teams and monitor timelines for testing compliance.• Assist Special Ed Director, Associate Director and Coordinators with special projects as needed.Educational Assistant – Ehrhardt Elementary, 2011-2014 Special Education Administrative Assistant – Ehrhardt Elementary, 2010-2011 Show less

• Managed PayPal shopping cart partner and developer partner listings within the Solutions Directory on PayPal.com. • Streamlined website content update process with external programmer cutting publishing time by 50%. • Audited partner websites for inconsistencies in PayPal product language and branding. • Developed branding guidelines for improving PayPal representation on their partner websites. • Consolidated solutions directory questionnaires and reduced redundancies… Show more • Managed PayPal shopping cart partner and developer partner listings within the Solutions Directory on PayPal.com. • Streamlined website content update process with external programmer cutting publishing time by 50%. • Audited partner websites for inconsistencies in PayPal product language and branding. • Developed branding guidelines for improving PayPal representation on their partner websites. • Consolidated solutions directory questionnaires and reduced redundancies throughout the site to improve end user experience. • Coordinated copy and related web deliverables with internal and external resources for monthly online developer community newsletter. • Contracted with PayPal for 18-month project management assignment. Show less

• Managed internal and external company website strategies, branding, and development all within budget. • Collaborated with regional marketing and product managers to develop content, programs and communications targeted to both customers and prospects on external web. • Directed a team of internal and external resources responsible for programming, copy writing, and design. • Coordinated the complete renovation of company’s intranet including consolidation of websites and web… Show more • Managed internal and external company website strategies, branding, and development all within budget. • Collaborated with regional marketing and product managers to develop content, programs and communications targeted to both customers and prospects on external web. • Directed a team of internal and external resources responsible for programming, copy writing, and design. • Coordinated the complete renovation of company’s intranet including consolidation of websites and web activities, developed new processes, layout and branding guidelines. • Edited all internal announcement postings to staff, as well as supported functional groups such as IT, HR, Finance and others with their website postings and maintenance. • Drove external and internal web integration activities during VeriFone’s acquisition by HP and acquisition of VeriFone by Gores Technology Group.• Ranked in top 3% of all HP employees for outstanding performance and exemplary company service.1997 Promoted to Corporate Web Manager Show less

• Supervised a corporate marketing team of 8 including writers, designers, specialists & web programmers.• Project deliverables included direct mail, multimedia demos, sales collateral, annual reports, web, trade shows, special events, product launches, recruitment kits, partner kits, and customer publications. • Developed internal communications programs to encourage a unique corporate culture. • Launched redesigns of point-of-sale payment software packaging, including production… Show more • Supervised a corporate marketing team of 8 including writers, designers, specialists & web programmers.• Project deliverables included direct mail, multimedia demos, sales collateral, annual reports, web, trade shows, special events, product launches, recruitment kits, partner kits, and customer publications. • Developed internal communications programs to encourage a unique corporate culture. • Launched redesigns of point-of-sale payment software packaging, including production and distribution.• Facilitated corporate public relations and advertising activities.1996 Promoted to Marketing Manager Show less

Marketing Specialist • Managed company-wide mail house activities and over $300K of global marketing collateral inventories.• Spearheaded an inventory process redesign to increase efficiencies, which resulted in a saving of over $200K within two years. • Managed all investor relations’ collateral production, inventory and fulfillment while establishing cost saving strategies totaling $37K during a one-year period. • Supported product managers in the development of… Show more Marketing Specialist • Managed company-wide mail house activities and over $300K of global marketing collateral inventories.• Spearheaded an inventory process redesign to increase efficiencies, which resulted in a saving of over $200K within two years. • Managed all investor relations’ collateral production, inventory and fulfillment while establishing cost saving strategies totaling $37K during a one-year period. • Supported product managers in the development of outbound program and product collateral. • Developed company store promotional program for internal awards and customer recognition within budget.• Coordinated corporate tradeshow logistics, contracts, vendor management, theme development and staffing. Show less

Customer and Vendor Relations; Material and Supply Purchasing; Human Resources

Relocated with company to open their corporate credit facility. Investigate credit card fraud with research, reporting, and customer relations. Took on a new role of buyer to accommodate all local buying of office supplies and equipment as Seattle corporate needed local vendor management and cost controls.Northern CA Operations & Purchasing Administrative Assistant 6/87- 5/90Sales Associate, Seattle, WA & San Jose CA 11/85-6/87