Karen Hatcher Email and Phone Number

• Maintain filing system and management of more than 5000 USCIS department files representing the US and International case management project.• Handle case management of more than 1200 individual petitions and applications for the United States Citizenship and Immigration Services (USCIS) department of the Federal Government.• Review and assemble over 50 petitions daily with complete accuracy.• Accurately update more than 350 cases weekly with Petitions and Requests for Evidence to be charged out to federal officers for review.• Assist supervisors with ongoing projects.

• Managed store opening and closing and ensured registers were accurately counted and appropriate accounting documents were prepared and submitted timely.• Ensured media folder was prepared which included previous day tenders and transactions report and all deposits were reported accurately to network daily.• Managed and directed store promotion tear down and arranged new MAP set up to be completed with accuracy and efficiency within a two day time frame.• Lead and managed two separate teams through 5 or more hours of inventory of store merchandise in two locations and ensured all sections assigned were scanned correctly and timely.• Monitored assignments and performance of sales associates throughout the day. • Maintained company's visual merchandise standards following established corporate policies, procedures and design layout. • Greeted and engaged customers to determine and meet their needs by directing them to and explaining various feature items.

• Managed transactions including cash, check, credit and gift card payments and returns ensuring accuracy of sales transactions.• Organized and maintained care of four large bays of display cases to make it appealing to customers. • Effectively explained return policies, payment methods and services to ensure customer understanding.

• Maintained confidentiality, discretion and judgment in administration of 200 or more member personal files.• Conducted research by meeting with departments, compiling data and reviewing proposals for determination by Board of Directors.• Acted as liaison between Employment Development Department management and Experience Unlimited Board of Directors and all levels of staff, service providers, and OCC partners and the public. • Created, presented and updated presentations for weekly meetings and arranged weekly speaker engagements.• Coordinated and synchronized multiple complex projects within several departments.• Participated in departmental project planning, committee growth and procedural changes.• Coordinated and chaired monthly Board of Director's meeting to review department projects. Recorded minutes and action items.• Developed and maintained monthly schedules, calendars and materials for volunteer training program with 25 or more members in two locations.• Calendar management, scheduled appointments, arranged meetings, reviewed project timelines and reconciled expense receipts.• Management of office supplies, kitchen supplies, facility requests and equipment maintenance.• Arranged holiday and alumni events, analyzing and working within budget.

• Managed complex calendars, scheduling internal and external meetings and appointments, creating agendas and reconciling complex expense reports.• Prepared Executive for all meetings, making sure that agenda, reports, materials and action items were prepared and distributed in advance.• Coordinated activities of the CEO/President and acting as liaison between management team. • Managed complex group calendars, scheduling all meetings and appointments and coordinating smooth flow of activities throughout the department.• Reviewed project timelines with directors and reviewed presentations keeping the President informed for Board of Director's meeting.• Conducted meetings to discuss projects, committee growth, changes in procedures and structure of Experience Unlimited.• Developed systems that will improve daily operations• Member Board of Directors and interfaced with EDD Management.

• Trained and directed 25+ volunteers to assist EDD and One Stop clients with their job search.• Prepared schedules for volunteers on a daily basis to assess client’s needs.• Coordinated monthly training and meetings with volunteers.• Developed systems that will improve daily operations.

• Assistant in Operations and Administration of Experience Unlimited• Promoted new marketing strategies for the Experience Unlimited Group (EU). • Committee Member for promoting Experience Unlimited to Employers. • Represented Experience Unlimited at Saddleback Career & Counseling Ministry Business Mixer.

Reported directly to the Senior Director of Retail Properties and Director of Operations. Provided assistance to nine General Managers who manage more than 30 Retail Properties. Coordinated all meetings with directors, management, staff and clients.• Executive duties included maintaining complex calendars, scheduled meeting arrangements, handled e-mails, and scheduling conference calls.• Coordinated all meetings with directors, senior management, and staff.• Attended weekly Retail Management Meeting taking detailed minutes with action items and distribution to attendees for update.• Supervisory responsibilities for 6 Property Assistants.• Attended meetings and planned restructure of new Policy and Procedures Manual specific to Retail Properties.• Maintained and updated various spreadsheets and Roadmaps for department and Senior Management.• Created spreadsheet Matrix for Director with specific criteria for more than 40 retail clients.• Maintained and updated various retail reports compiling retail data.• Coordinated catering for specific meetings.• Inventoried office supplies and placed orders for department of 20 employees.

Reported to the CEO and President. Managed his professional schedules and acted as liaison between Executive Management at SJM.• Managed calendar and schedules for CEO/President and acted as liaison between executive management across the organization.• Coordinated meetings for the President of IBI and with SJM Corporate Headquarters consisting of 5 or more executives with travel arrangements.• Collaborated with international representative to coordinate VIP physicians’ travel, ensuring participants were provided agendas, meeting schedules and cathetar products to be discussed. • Reduced company travel expense 40% by initiating and implementing a videoconferencing system for Executive Officers’ meetings across the organization. • Streamlined a lengthy, weekly Product Development Meeting to focus on current project timelines, reducing meeting time by 50% and improving department productivity.• Reduced expenses by 25% through recommending and assisting with implementation of an expense tracking system resulting in significant improvement in control and accountability of business travel.• Coordinated and managed complex international and domestic travel schedules, complete full itineraries, conference registrations, hotel reservations, transportation and completed agendas for travel.• Responsible for the management and updating of Non-Disclosure Agreements.• Compiled and maintained accurate accounting of domestic and international expenses and receipts completing appropriate expense forms, and reconciling with American Express statements. • Prepared and distributed agenda and attended weekly Product Development Meetings of approximately 15 employees, taking detailed minutes with action items and distribution to attendees.• Management of office supplies, kitchen supplies, facility requests and equipment maintenance. • Organized company luncheons, evening events, holiday functions, company activities; arranged catering always within budget.

Provide executive level support to division director and acted as liaison in the full range of national and international professional activities.• Executive duties included complex scheduling, coordinating high volume activities of director; meeting arrangements, all conference calls, lecture and committee conferences.• Arranged domestic/international travel organizing and scheduling logistics, and all board conferences including all conference registrations.• Provided assistance to oncology doctors and nurses regarding patient information.• Established and maintained files on all Division Director's activities, committees, meetings and all travel.

Administrative Assistant/Executive Assistant 2001-2004 Contract Assignments • Modtech Holdings, Inc. - Supported the President/COO and the Executive Vice President of Administration. Performed high level administrative duties; company compliance, scheduling executive meetings, conference calls, calendars; maintaining reports, obtaining state contractor’s licenses in various states, travel arrangements; establishing and implementing filing systems and special projects. Assisted three Sr. Project Managers.• Fellowship Baptist Church – Women’s MinistryWomen of Faith Ministry and Studies; Evangelism Ministry; Women’s Leadership Role; Volunteer Children’s Ministry; Outreach Ministry, VBS

Responsible for all aspects of administrative support for a new legal entity within Bergen Brunswig which was a Group Purchasing Organization set up to establish purchasing contracts with healthcare and pharmaceutical suppliers for Tenet Hospitals and Long Term Care Units.• Coordinated complex schedule of executive meetings for two VP's and arranged all conference calls.• Assisted in special projects with Contracts Division and maintained high level confidentiality in all contract matters.• Coordinated domestic travel arrangements and logistics, profiles and packages, conference registrations and representative appointments.• Prepared and distributed agenda for meetings; scheduled and prepared meeting room setup/catering; take/transcribe and distribute minutes with action items.• Handled all administrative details with multi-tasking, composed correspondence and time management.• Established and implemented filing systems.

Provided administrative assistance to Leisure World City Council members, Board of Directors and Committee members. Provided administrative support to all levels of directors and senior level management. Arranged public and guest appearances in Leisure World, as well as preparation of many public and city events in the community. Interfaced with Real Estate companies for sales in the Leisure World community.• Administrative Assistant to Managers, Directors and VP's of PCM, Leisure World City Council Members, Board of Directors and Committee Members.• Responsible for scheduling weekly television guest appearances in Leisure World, as well as arranging of public and city events in the community, and resident community events. • Prepared, scheduled and attended all Community Relations meetings with each mutual Board of Directors and committee members; Manager's schedule; preparation of agendas for meetings; scheduling of Board Room meetings; setting up events and catering; arranging any slide presentations; taking and transcribing minutes of meetings.• Responsible for a variety of highly diverse, confidential and complex administrative duties; specialized projects, reports, and composing correspondence.• Obtained weekly bulletins from all departments to be placed in the community newspaper.• Interfaced with all PCM Directors and divisions and assisted on projects as necessary.• Provided tours of the Leisure World community to international/national guests and prospective buyers.

Provided administrative support to a Vice President in the Probate/Trust Department. Responsible for coordinating and attending key meetings with new trust prospects, and providing marketing information and status of accounts for existing clients. • Account Representative for 60 accounts; handled confidential legal matters on a daily basis.• Responsible for scheduling and attending meetings with attorney and family members to obtain probate assets, and preparing set up documents, tax documents, for a court accounting of probate. • Responsible for completing many other multiple special projects, and prioritize daily work to meet multiple needs for other departments.• Acted as single point of contact for clients, attorneys and support staff.• Extensive interaction with bank property managers, real estate officers, investment officers, attorneys and court personnel to carry out all probate accounts to completion.• Composed and prepared correspondence, memoranda, reports, business and legal documents. • Attended mandatory bank events and functions when scheduled.