Karen Smith, Mba

Karen Smith, Mba Email and Phone Number

Regional Business Operations Manager @ Rehab Without Walls® NeuroSolutions
Chicago, IL, US
Karen Smith, Mba's Location
Greater Chicago Area, United States
Karen Smith, Mba's Contact Details

Karen Smith, Mba personal email

About Karen Smith, Mba

Dedicated professional with a proven track record of steering the design, development, and management of top-level data-driven operational strategies while driving double and triple-digit improvements for organizations in competitive industries. Passionate about leading innovations and initiatives that enhance sales, customer satisfaction, and employee retention. Committed to promoting positive change, building loyal partnerships, and positioning organizations as the providers of choice.Notable Career Achievements:➽ Training Retreat Development: Pioneered a comprehensive 3-day training retreat aimed at enhancing the administrative, clinical quality, and operational skills of entry-level managers within a regional team at Rehab Without Walls. Utilizing multimodal delivery methods, entertainment, and team-building activities, the training engaged and met diverse learning styles of participants.Results:√ Elevated team skills in patient care, earning recognition for innovation and impact.√ Program expanded as a best practice across regions, supported by a comprehensive 450-page manual for geographically dispersed locations.➽ Roary Rewards Loyalty Program: Launched the "Roary" Rewards Loyalty Program at McHenry CC, a multifaceted sales and marketing initiative honoring program customers/students with exclusive event access, discounts, and promotional savings. Analyzed consumer and market trends, matched program offerings to market demands, and oversaw POS system updates to track member perks and transactions.Results:√ Achieved a 30% revenue boost directly from the program's deployment.√ Enhanced organizational reputation as the preferred choice for college course materials, increasing customer retention, repeat business, and referrals.➽ 50/40/10 Staffing Model: Conceptualized, planned, developed, and inaugurated a structured approach to overcoming staffing challenges across three core operations and 20 satellite locations at Rehab Without Walls, involving 150 employees.Results:√ Identified a 40%+/- gap between actual versus necessary talent.√ Initiated a positive turnaround in staffing operations, reducing agency staff reliance and overtime costs.Areas of Expertise: ~~~~~~~~~~~~~~~~~~~~~~~~Transformational LeadershipEmployee EngagementRevenue and Profitability GrowthClient LoyaltyStrategic PlanningData-Driven SolutionsCommunity EngagementPolicies and ProceduresMarketingStaffing and HRChange ManagementAnalytics

Karen Smith, Mba's Current Company Details
Rehab Without Walls® NeuroSolutions

Rehab Without Walls® Neurosolutions

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Regional Business Operations Manager
Chicago, IL, US
Karen Smith, Mba Work Experience Details
  • Rehab Without Walls® Neurosolutions
    Regional Business Operations Manager
    Rehab Without Walls® Neurosolutions
    Chicago, Il, Us
  • Rehab Without Walls® Neurosolutions
    Regional Business Operations Manager
    Rehab Without Walls® Neurosolutions Dec 2019 - Present
    Downers Grove, Illinois, United States
    As Regional Business Operations Manager, I led the planning, design, implementation, and management of data-driven business standards and policies across financial management, human resources, safety, compliance, logistics, scheduling, and talent management for multistate operations. My leadership was crucial during periods of massive growth and acquisitions, earning me the Legacy Award twice.~~~~~~~~~~~~~~~~~~~Select Highlights➽ Executive Leadership in Growth: Expanded the organization to a $10 million-dollar operation with over 150 employees, including managers, CNAs, nurses, and caregivers. Managed operations across Illinois and Michigan, covering three core and 20 satellite locations.➽ Turnover and Payroll Management: Reduced turnover by 30% and decreased overall payroll costs. Enhanced recruitment initiatives by 40% and increased employee retention to an average of 4.92 years.➽ Financial Performance Improvement: Boosted EBITDA by 25% through analytic tools assessing financial impacts, leading to strategic compensation adjustments.➽ Operational Enhancements: Fostered positive change by introducing new processes and three-dimensional financial tracking tools for payroll, overtime, accounts receivable, and revenue. This improved forecasting accuracy, reduced bad debt, and controlled overtime. Served as a Subject Matter Expert in operational and competitive analysis.➽ Community Partnerships: Built key community partnerships to enhance organizational and brand awareness. Collaborations with institutions like Mott Community College and the University of Michigan strengthened recruitment efforts, increased revenue, and generated referrals.➽ Compliance: Achieved 90% compliance scores by introducing structured tools, standardizations, packets, systems, and checklists for regional hiring managers.
  • Mchenry County College
    Director Of Bookstore Operations
    Mchenry County College Jun 2013 - Oct 2019
    Crystal Lake, Il
    I oversaw financial and business operations, including sales, marketing, staffing, inventory management, and customer service/customer engagement. My role involved devising sound business decisions, policies, and procedures that supported operational expansion, talent growth and development, and financial health throughout shifting economic climates. I was also named the Subject Matter Expert (SME) for customer service, promotions, and general business operations at executive leadership meetings.~~~~~~~~~~~~~~~~~~~~~~~~Select Highlights➽ Leadership: Directed a team of 20 with a budget of $4 million.➽ Financial Success and Sales Growth: √ Secured $4 million through the development of an operational business model.√ Achieved 130% growth in apparel sales by partnering with Adidas to introduce quality products appealing to the current student demographics and expanding apparel offerings. Designed optimized visual merchandising and marketing plans to generate awareness of new lines.√ Increased online/e-commerce sales by 30% by spearheading an overhaul and update of the company website, enhancing functionality, user experience, and appeal. Created a union role to manage the website.➽ Staffing and Talent Development: Crafted and updated balanced staffing models aligned with organizational needs by creating new job descriptions and restructuring union role involvement.➽ Inventory Management: Managed a $3 million inventory, reducing variance impacts by 39%. Handled over 50 vendor contacts, participated in merchandise/inventory selection, conducted sales analysis, and led negotiations for competitive terms and pricing.➽ Team Leadership: Led a diversified team of students and unionized staff. Developed three new unionized roles, authored job descriptions (union and non-union), negotiated salaries, facilitated training, and promoted a culture of professional accountability.➽ Industry Recognition: Featured eight times in "The College Store Magazine."
  • Illinois Institute Of Art Schaumburg
    Supply Store Manager
    Illinois Institute Of Art Schaumburg Oct 2007 - Jun 2013
    In this role, I managed daily operations, including finances, sales, and staff management, while sourcing unique materials for specialized art programs.~~~~~~~~~~~~~~~~~~~~~~~~Select Highlights➽ Leadership: Directed a team of 10 with a budget of $1 million.➽ Sales and Expense Management:√ Improved sales by 15%.√ Reduced expenses by 40%.√ Enhanced inventory turns by 62% by removing outdated inventory, inaugurating efficient ordering processes, and capitalizing on cost-saving initiatives.➽Policy and Procedure Development: Developed corporate-aligned policies, procedures, and reporting mechanisms, reducing inventory variances.➽ Sales and Inventory Reporting: Introduced sales and inventory reporting tools that provided rapid insights into the business's financial and operational health.

Karen Smith, Mba Skills

Microsoft Office Budgeting Forecasting Receiving Loss Prevention Inventory Management Cash Handling Inventory Control Customer Service Merchandising Retail Management Hiring Policy Data Entry Supervisory Skills Telephone Skills Outlook Excel Word Retail Purchasing Powerpoint Vendor Relations Customer Satisfaction Operations Management Problem Solving Office Management Payroll Time Management Team Building Customer Relations Reconciliation Administration P&l Mentoring Process Improvement Budgets Recruiting P&l Management

Karen Smith, Mba Education Details

Frequently Asked Questions about Karen Smith, Mba

What company does Karen Smith, Mba work for?

Karen Smith, Mba works for Rehab Without Walls® Neurosolutions

What is Karen Smith, Mba's role at the current company?

Karen Smith, Mba's current role is Regional Business Operations Manager.

What is Karen Smith, Mba's email address?

Karen Smith, Mba's email address is ka****@****lls.com

What schools did Karen Smith, Mba attend?

Karen Smith, Mba attended Syracuse University - Martin J. Whitman School Of Management, Depaul University.

What skills is Karen Smith, Mba known for?

Karen Smith, Mba has skills like Microsoft Office, Budgeting, Forecasting, Receiving, Loss Prevention, Inventory Management, Cash Handling, Inventory Control, Customer Service, Merchandising, Retail Management, Hiring.

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