Kari Baumer Email & Phone Number

Eugene, Oregon, United States

Resident Services Assistant

Springfield, Oregon

Responsible for high value individual accounts and groups specializing in maintenance, balancing and reconciliation. Delegate and oversee the work and off the phone time of my quad members so they can complete agency specific tasks. Work with quad members to respond to the email and direct call needs of our STAR agencies. Weekly inbound phone time to maintain familiarity with current policies and standards.

Springfield, Oregon

Servicing inbound calls from internal employees regarding policy, accounting and exceptions. Handling escalations and providing resolution to travel partners and direct guests regarding policy exceptions, cruise experience and product information. Managing release of Revenue restricted staterooms and adding of inventory outside the capabilities of the Groups/STAR agents. Supporting my supervisor by sending team members QA and survey information, meeting with team members for one on one interactions and providing coaching feedback. Weekly reporting with Excel spreadsheets for projects such as FIT STAR Support reporting, redeployment issues, RSS Weekly and alert groups. Continual monitoring of agent time adherence and call volume. Daily completion of Groups Issues and STAR inbox email requests. Member of the Fun Committee and member of the WAVE committee.

Springfield, Oregon

Service calls from travel partners and offer advice about itineraries, pricing and availability. Detailed research and problem solving regarding any applicable issues. Creating bookings, processing payments and forwarding invoices via fax and email. Assisting direct guests with questions regarding their reservations, ship information and company policies. Past member of the Recognition Committee where I attended monthly meetings and personally updated the Shining Star Recognition Board each week for more than 2 years. Past member of the Community Connections board which established allocation of funds donated by Royal Caribbean to agencies and companies within our community. Past recipient of the Citizenship Award. Ongoing member of the AHA! program that mentors assists and tutors other agents on

Springfield. Oreogn

Create bookings, process payments and forward invoices via fax and email. Assist direct guests with questions regarding their reservations, ship information and company policies. Daily utilization of available resources related to my job including company intranet, company website, and hard copy information to be as efficient as possible.

Salem, Oregon

Assisting customers with questions regarding their accounts and offer advice on new products that could improve their financial portfolio. Helping and encouraging my fellow teammates with assistance during their phone calls and provide floor support coverage during team leaders absences. Member of the Stats team and occasional help on Sales team which both provide individualized information for fellow teammates about their personal performance scores, referrals, booked sales, and awards. I received numerous awards for personal performance, team performance, sales accomplishments and commendations from customers. Volunteered on a weekly basis with the Salem Boy’s and Girl’s club. Volunteered for Habitat for Humanity during a building project for a family in need.

Coburg, Oregon

Finish work specializing in door and drawer installation. Finish work and end of the line installation of doors, drawers and other final detail work. Ability to utilize precise measurements. Usage of a variety of power and hand-held tools and devices specific to the job. Accurate record keeping of completed daily work and future task preparation. Stand in help for various other positions on call.