Kari Mcclure
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Kari Mcclure Email & Phone Number

Director, Customer Success at Degreed at Degreed
Location: Dallas-Fort Worth Metroplex, United States, United States 11 work roles 2 schools
1 work email found @degreed.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

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Current company
Role
Director, Customer Success at Degreed
Location
Dallas-Fort Worth Metroplex, United States, United States

Who is Kari Mcclure? Overview

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Quick answer

Kari Mcclure is listed as Director, Customer Success at Degreed at Degreed, based in Dallas-Fort Worth Metroplex, United States, United States. AeroLeads shows a work email signal at degreed.com and a matched LinkedIn profile for Kari Mcclure.

Kari Mcclure previously worked as Director, Customer Success at Degreed and Director, Learning Experiences, Global Engagement at American Airlines. Kari Mcclure holds Bachelor Of Arts Degree, Sociology And Spanish (Double Major) from Baylor University.

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{first_initial}{last}@degreed.com
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Profile bio

About Kari Mcclure

Kari McClure currently is Director, Client Success at Degreed and partners with large strategic clients to help them optimize their engagement and user experience. She has a wealth of operational, leadership and training expertise that’s been developed over an extensive career at American Airlines. The majority of her roles were leading teams within the Customer Experience arena with most including training responsibilities and change management efforts. She was the Director, Global Learning Experience and led the award-winning learning teams that liaised with the business units to identify, design and develop training programs, particularly using digital, web-based delivery and partnered closely with the leadership development team and others to facilitate design and deliver instructor-led programs. She also led the teams that had oversight and administration of American’s enterprise LMS, implemented Degreed’s LXP and managed external content vendors as well as the training logistics and operational support at the American Airlines Training & Conference Center. Kari now uses her passion for life-long learning and building skills for career development to help other Degreed clients use Degreed to its fullest in order to meet business objectives and bring value to their organizations.

Listed skills include Commercial Aviation, Airport Management, Iata, Revenue Analysis, and 29 others.

Current workplace

Kari Mcclure's current company

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Degreed
Degreed
Director, Customer Success at Degreed
Website
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11 roles

Kari Mcclure work experience

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Director, Customer Success

Current
  • Degreed is the upskilling platform that connects learning to opportunities, integrating everything people use to learn and build their careers — skill insights, LMSs, courses, videos, articles and projects — and match.
  • Partner cross functionally to grow a $5M portfolio of clients, including Ford, Nike, Chevron, Booing, and AmerisourceBergen; producing company-wide engagement and satisfaction metrics
  • Collaborate to analyze needs and develop a strategy to reach client goals and business objectives
  • Consult with clients on engagement, adoption and change management to leverage learning products and solutions
Sep 2020 - Present

Director, Learning Experiences, Global Engagement

Dallas/Fort Worth Area

  • Leads and serves the Learning and Development teams responsible for the systems and processes that support the analysis, design, delivery, implementation and evaluation of internal training programs.
  • Developed an enterprise learning governance process
  • Managed the launch of a learning experience platform to develop and upskill/reskill team members
  • Led effort to upgrade the enterprise Learning Management System (LMS) supporting 180K team members
  • Managed the creation and delivery of mandatory new hire orientation enterprise wide for over 5K participants
  • Developed an analytics team to provide metrics (NPS) and dashboard output around internal learning data
Sep 2017 - Sep 2020

Senior Manager, Reservations Policy & Procedure, Customer Planning

Dallas/Fort Worth Area

  • Successfully combined the LUS/LAA Policy and Procedure Analyst teams and led them in aligning the policy gaps and implementing a single PSS system (AACoRN) for Reservations.
  • Led town hall/round table employee engagement sessions globally on customer service policies and procedures
  • Provided informative and timely leadership updates
  • Led analyst team in developing and implementing automation needs to support frontline
  • Coordinated key merger policy and regulatory alignment
  • Implemented full integration initiatives
Apr 2014 - Sep 2017

Imo Seamless Customer Integration Task Force

  • Selected for a merger special assignment project to successfully spearhead and coordinate all merger integration training efforts related to the customer experience
  • Created and implemented strategy solutions to minimize customer-facing issues over the course of the integration process Collaborated with Planning Teams to ensure a “customer journey lens” was applied to integration.
May 2013 - Jan 2015

Manager Of Alliances, Customer Planning

Dallas/Fort Worth Area

  • Developed Alliance customer experience strategies, collaborating with Customer Planning, Strategic Alliances, Revenue Management and Sales to provide support and leverage opportunities for revenue generation and value.
  • Key liaison for working groups related to global alliance efforts
  • Initiated and managed oneworld Global Support centers
  • Facilitated the customer connecting experience resulting in annual joint partner savings of $10M
  • Developed strategic training for over 50K team members on Joint Business strategy change management
Jan 2011 - Apr 2014

Manager Of Communications, Employee Engagement Specialist

Dallas/Fort Worth Area

Lead communications and training role for employee initiatives designed to motivate and encourage greater performance, implementing new methods of front-line employee communication, increasing departmental web readership by 200%

Jan 2009 - Jan 2011

Senior Analyst, Airport Operations

Dallas/Fort Worth Area

Utilize competitive intelligence and analysis of industry trends to develop service improvements, implementing automation enhancements for improved baggage service performance, including the design and launch and training of Bagfinder, a new GUI tracing application

Nov 1998 - Dec 2008

Manager Passenger Service Training

Dallas/Fort Worth Area

Responsible in overseeing all passenger service training requirements at the DFW Hub for over 1,200 agents and managers, administering and monitoring all corporate training and ensuring compliance with government regulated training

Jun 1997 - Nov 1998

Customer Service Manager

DFW Airport

Manage passenger service team with daily responsibility to achieve safe and on-time operations for domestic and international flights while striving for superior customer service

May 1995 - Jun 1997

Customer Service Lead Agent, Acting Supervisor

Amarillo Intl Airport

Responsible for the overall daily airport operation as shift Supervisor in managing the Passenger and Ramp Service (TWU) workgroups for American/American Eagle departures

Jan 1992 - Jun 1997

Airport Operation Agent

Amarillo Intl Airport

Deliver all customer aspects of the American airport operation, including essential airport functions at the ticket counter, gates, weight and balance, and baggage service

Jun 1983 - Jan 1992
Team & coworkers

Colleagues at Degreed

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2 education records

Kari Mcclure education

Bachelor Of Arts Degree, Sociology And Spanish (Double Major)

Activities and Societies: Delta Delta Delta Sorority

FAQ

Frequently asked questions about Kari Mcclure

Quick answers generated from the profile data available on this page.

What company does Kari Mcclure work for?

Kari Mcclure works for Degreed.

What is Kari Mcclure's role at Degreed?

Kari Mcclure is listed as Director, Customer Success at Degreed at Degreed.

What is Kari Mcclure's email address?

AeroLeads has found 1 work email signal at @degreed.com for Kari Mcclure at Degreed.

Where is Kari Mcclure based?

Kari Mcclure is based in Dallas-Fort Worth Metroplex, United States, United States while working with Degreed.

What companies has Kari Mcclure worked for?

Kari Mcclure has worked for Degreed and American Airlines.

Who are Kari Mcclure's colleagues at Degreed?

Kari Mcclure's colleagues at Degreed include Sambit Kumar Behera, Sameer Rawat, Steffan Mcmurrin, Rashmi S, and M Sonu.

How can I contact Kari Mcclure?

You can use AeroLeads to view verified contact signals for Kari Mcclure at Degreed, including work email, phone, and LinkedIn data when available.

What schools did Kari Mcclure attend?

Kari Mcclure holds Bachelor Of Arts Degree, Sociology And Spanish (Double Major) from Baylor University.

What skills is Kari Mcclure known for?

Kari Mcclure is listed with skills including Commercial Aviation, Airport Management, Iata, Revenue Analysis, Aviation Security, Transportation, Ticketing, and Human Factors.

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