Kari Mcclure Email & Phone Number

Degreed is the upskilling platform that connects learning to opportunities, integrating everything people use to learn and build their careers — skill insights, LMSs, courses, videos, articles and projects — and match everyone to growth opportunities that fit their unique skills, roles, and goals. As Director, Customer Success work to maximize value for our most strategic clients, enabling them to transform their people and businesses by showcasing, growing, and connecting skills with opportunity.• Partner cross functionally to grow a $5M portfolio of clients, including Ford, Nike, Chevron, Booing, and AmerisourceBergen; producing company-wide engagement and satisfaction metrics• Collaborate to analyze needs and develop a strategy to reach client goals and business objectives• Consult with clients on engagement, adoption and change management to leverage learning products and solutions

Dallas/Fort Worth Area

Leads and serves the Learning and Development teams responsible for the systems and processes that support the analysis, design, delivery, implementation and evaluation of internal training programs.• Developed an enterprise learning governance process• Managed the launch of a learning experience platform to develop and upskill/reskill team members • Led effort to upgrade the enterprise Learning Management System (LMS) supporting 180K team members • Managed the creation and delivery of mandatory new hire orientation enterprise wide for over 5K participants• Developed an analytics team to provide metrics (NPS) and dashboard output around internal learning data

Dallas/Fort Worth Area

Successfully combined the LUS/LAA Policy and Procedure Analyst teams and led them in aligning the policy gaps and implementing a single PSS system (AACoRN) for Reservations.• Led town hall/round table employee engagement sessions globally on customer service policies and procedures• Provided informative and timely leadership updates • Led analyst team in developing and implementing automation needs to support frontline • Coordinated key merger policy and regulatory alignment• Implemented full integration initiatives • Developed training to provide accurate transition and new hire curriculum for over 7,000 employees • Optimized over 3,000 policy and procedure files into a single reference system• Facilitated organizational optimization efforts

Selected for a merger special assignment project to successfully spearhead and coordinate all merger integration training efforts related to the customer experience • Created and implemented strategy solutions to minimize customer-facing issues over the course of the integration process Collaborated with Planning Teams to ensure a “customer journey lens” was applied to integration efforts and prepared tactically for a seamless customer transition throughout the change events (e.g., legal close, FFP reciprocity, codeshare, operating as a single airline, training coordination) Created and implemented strategy solutions to minimize customer-facing issues over the course of the integration process, including strategy on dissemination of information to customers  Planned and coordinated training efforts during integration and throughout the alignment to SOC revisions

Dallas/Fort Worth Area

Developed Alliance customer experience strategies, collaborating with Customer Planning, Strategic Alliances, Revenue Management and Sales to provide support and leverage opportunities for revenue generation and value creation of ongoing and new partnerships, developing initiatives to deliver a seamless customer experience.• Key liaison for working groups related to global alliance efforts • Initiated and managed oneworld Global Support centers• Facilitated the customer connecting experience resulting in annual joint partner savings of $10M• Developed strategic training for over 50K team members on Joint Business strategy change management

Dallas/Fort Worth Area

Lead communications and training role for employee initiatives designed to motivate and encourage greater performance, implementing new methods of front-line employee communication, increasing departmental web readership by 200%

Dallas/Fort Worth Area

Utilize competitive intelligence and analysis of industry trends to develop service improvements, implementing automation enhancements for improved baggage service performance, including the design and launch and training of Bagfinder, a new GUI tracing application

Dallas/Fort Worth Area

Responsible in overseeing all passenger service training requirements at the DFW Hub for over 1,200 agents and managers, administering and monitoring all corporate training and ensuring compliance with government regulated training

Dfw Airport

Manage passenger service team with daily responsibility to achieve safe and on-time operations for domestic and international flights while striving for superior customer service

Amarillo Intl Airport

Responsible for the overall daily airport operation as shift Supervisor in managing the Passenger and Ramp Service (TWU) workgroups for American/American Eagle departures

Amarillo Intl Airport

Deliver all customer aspects of the American airport operation, including essential airport functions at the ticket counter, gates, weight and balance, and baggage service

Bachelor Of Arts Degree, Sociology And Spanish (Double Major)

Activities and Societies: Delta Delta Delta Sorority

Bachelor Of Education, Secondary Education