Kari Ross Email & Phone Number

Us

• Produced a KPI report in Salesforce to assess Customer Success Manager performance. This performance impacts 10% of their quarterly commission payout.• Designed a new Salesforce Object to record Enterprise measures of success, resulting in standardized customer performance metrics. This was rolled out to 30+ new businesses at the start of Q3.• Created an Enterprise new business dashboard to track the results of Enterprise and Product Strategy's strategic initiatives. Displays closed-won opportunities, account ownership, and date of the first business review.

Us

• Identified 6,000 active Enterprise accounts for the Salesforce/Totango integration. Established trust between the systems, configured bidirectional sync, and scheduled a job to refresh the data every 2 hours.• Centralized task management for Enterprise Customer Success by building onboarding and retention workflows in Totango, customized for each of the 5 teams.• Built an account health model in Totango that provides insight to Enterprise customer churn risks or upsell opportunity.• Automated Jira ticket formatting for Salesforce user deprovisions, suspensions, and reinstates to be compliant with company data privacy policies. Reduced average ETC by 75%, to 5 minutes.• Tracked 13 cross-functional Enterprise Sales projects to completion. Sent statuses to executive leadership and stakeholders via bi-weekly memos and quarterly newsletters.

Us

• Wrote a Standard Operating Procedure (SOP) to handle candidate user deletion and access requests in compliance with CCPA.• Evaluated 5 new US state privacy laws for gaps in current-state procedure: Colorado (2), Connecticut, Utah, Virginia.• Identified 11 training competency topics and recommended Skillsoft courses in compliance with GDPR. • Co-authored the Enterprise Risk Program process and policy documents. This program was created in compliance to SOX and SOC 2.• Performed risk assessments for 4 business areas, in alignment with the Enterprise Risk Program process.

Us

• Modified Jira ticket template to capture business case and types of users impacted for 150/monthly incoming Rev Ops tickets. • Defined the strategy fit assessment and used it as the primary factor in the prioritization process. Declined 30% of incoming requests that were not aligned with the department's focus for the quarter.• Stood up a formal project management process using PMBOK’s five phases. Onboarded 22 colleagues to the process in 1:1 sessions.• Created a project charter template to record problem statement, impact, desired outcome (goals), outputs (deliverables), and RACI roles. Rolled out immediately to 30+ projects across the department.• Wrote lesson plans for my team's 2-day on-site meeting to review: department strategy, stakeholder interviews, project management best practices, and task prioritization.• Established a time logging practice for the department. This illuminated how much time team members spent on strategic and non-strategic work. 2 months after implementation, 68% of the department's time was spent on strategic work.

Fairfax, Va, Us

• Performed month-end Earned Value activities in support of 6 on-site programs. Generated Contract Performance Reports, SPI and CPI for program leadership and the customer.• Produced Baseline Change Requests for schedule and/or cost adjustments, as needed. Completed 2/month, on average.• Completed incremental planning for each program each quarter. Prepared the schedule and budget proposals in required customer templates.

Fairfax, Va, Us

• Coordinated with department leads to schedule 12,000 users' operating system upgrades over 9 months.• Set/adjusted a schedule for domain migrations that met 8,000 users’ special requests for preferred dates. Satisfied IT deadline 4 weeks early.• Funneled 8/monthly infrastructure demand requests to the procurement team, and to the workspace team when equipment was delivered.

Washington, Dc, Us

Portfolio Site: https://psyche.asu.edu/get-involved/psyche-inspired/psyche-inspired-kari-sanford/• In collaboration with Chris Vasquez, we created a papier mache replica of the Psyche asteroid, using wire, foam, and paper. Oct 2017• Designed a coloring sheet of the ASU Psyche Badge (logo) to engage younger students in the mission. Oct 2017• Wrote a song about the Psyche Mission purpose: "Beep, Boop, Beep, Boop, Asteroid" (to the tune of "Twinkle, Twinkle, Little Star.") Nov 2017• Documented my experiences as a Psyche Inspired Intern and as a project manager for Psyche Mission mobile app development. Jan 2018• Created on-brand, Psyche themed Valentine's Day e-cards. Feb 2018• Wrote space-themed poetry at the Psyche booth of ASU Open Door. Feb 2018• Collected stories from Psyche Mission scientists, engineers, journalists and students. Snippets depicted in a word cloud. Mar 2018• Wrote a limerick series that alternate in perspective of the asteroid and spacecraft. Apr 2018

Fairfax, Va, Us

• Organized thorough inventory of UPS infrastructure resulting in 200+ previously unknown devices being added to the asset database.• Reviewed virtual and physical infrastructure in remote data centers and facilitated the reclamation of 25% of the available resources.• Consolidated virtual and physical infrastructure at remote server room(s) to enterprise data centers.• Reviewed existing event management processes and designed a more efficient workflow for incidents.• Investigated IT outage incidents and facilitated the design of IT outage metrics.

• Increased solar cell efficiency by creating a monolayer of silicon nanoparticles. • Calculated thickness and density of the silicon monolayer with ellipsometry and spectrophotometry.

June 2016: Solaris Prime: https://outreach.engineering.asu.edu/project/camp-solaris-prime/• Day Counselor• Sparked middle school students' interests in renewable energy resource development.• Taught students to use the engineering design process to construct an orbital descent vehicle, solar-powered rover, solar oven, wind turbine, and water wheel.July 2016: Summer Engineering Experience: https://outreach.engineering.asu.edu/project/seeasu/• Night Counselor• Engaged high school students in team-building exercises and recreation activities.• Monitored residential halls by nightly bed-checks, hall walks, and daily wake-up calls.

• Created and led curriculum to expose incoming ASU freshmen to entrepreneurship and product development.• Solicited faculty guest speakers to spark students' interest in ASU Engineering themes (education, energy, sustainability, health, security).• https://engineering.asu.edu/gcsp/grand-challenge-scholars-program/gcsp-summer-institute/

• Connected incoming freshman to ASU Engineering faculty, staff, and upper-classmen.• Led hands-on day activities that exposed students to ASU Engineering themes (education, energy sustainability, health, security).• Facilitated personalized tours of engineering research facilities.