Kari Johnson Email & Phone Number

Minneapolis, Minnesota, United States

Eagan, Minnesota

Managed multiple staffing integration and full installation projects. Working directly with staffing clients to build relationships, managed communications, resource support, timelines, training, implementation, documentation and billing. Gained solid understanding of the staffing industry through self-training and learn as you go approach.Successfully completed 60+ integration projects.Built strong client relationships through ongoing communication, managing expectations and providing on time deliverables.

Managed and developed team responsible for the processing and researching customer complaints in a constantly changing environment.Led team to the highest daily production rate among peers by providing ongoing coaching andfeedback, while identifying and managing risks.Oversaw the implementation of new processes to complete desired initiatives effectively.Analyzed data and information to provide insights and recommendations for action.

Managed a range of projects valued at up to $2M concurrently. Worked closely with key client stakeholders and led internal cross-functional teams to define scope / schedules, communicate progress / change, and resolve issues. Controlled scope changes to support budgeting guidelines, deployed proprietary software and reports.• Received 2 Extreme Services Awards for $1.9M Finance project for cultivating a deep client relationship by building trust and providing accurate on time deliverables. Collaborated with internal cross-functional team to deploy customized reporting, leveraging optimal survey platform enhancements and providing meaningful contextual data. • Liaised between client, vendors, and internal teams on Retail project for survey program with 50 contingencies, compiling and deploying large volume of data, ensuring milestones and deadlines were consistently met by troubleshooting and resolving complex issues with little impact to client work flow. • Worked with Finance team of key client to resolve data comparison challenge by implementing mapping solution, providing customized descriptive / qualitative reporting with actionable information, and creating reporting process with phased releases. • Improved email template quality across clients by implementing a new process and documentation collaborating with internal Process Improvement team.

Eagan, Mn

Managed concurrent, complex Market Research projects valued at up to $8M. Controlled costs to meet budgeting guidelines. Served as a member of Quality Assurance team to create process efficiencies with optimal quality levels for internal processes and client deliverables. Co-managed development of a new real time reporting system. • Revitalized a deteriorating client relationship for a large restaurant chain by serving as an internal and client facing systems expert, resolving query algorithm issues, and streamlining process to decrease reporting time. • Coached stakeholders on market research practices. Increased customer survey response rates for fast food client by analyzing in-store invitation process, implementing a new training program based on findings.• Stepped into an existing project and addressed customer concerns by improving distribution timelines. Analyzed and identifyed missing financial opportunities, recovering $50K in lost funds.

Agile Practitioner, Agile/Scrum Crash Course

Certified Scrummaster

Influencing Without Authority