• leading Project Management team in MENA region• Controlling Projects and new markets PNL • Establish the operations in new markets • build the launching and expansion plan for the new markets • Hiring all the senior management in the new markets•Touch base with all the internal departments and provide needed assistance to achieve company goal and target• Monitoring the PNL and performance for all strategic accounts and clients

• Manage all the project and strategic accounts in iMile• Build project process flow based on the clients' requirements• Assist the sales team in onboarding all strategic accounts • Build and standardize the process and workflow to meet client’s requirements• Calculate project budget and projected PNL• Build and standardize the process and workflow to meet client’s requirements• Calculate project cost and projects PNL

Responsibilities:- First hire in Bahrain - Establish Circ business in Bahrain- Setup Bahrain operations - procure all the needed items for operations- Hire and train Bahrain staff - Creat business partnership for between Circ and other companies in Bahrain- Set weekly schedules for operation members - Set daily shift planes and targets - Manage scooters collection and deployment - Manage outsourced 3PLs -Control operation budget

External project:- Managing all the Major and special requirement clients.- Understand all client requirements and SOW.- Budgeting all the external project.- Building all the required process.- Create SOPs and communicate all the requirements with all various teams.- Monitor and control the project after being live till project been stabilized.Internal project:- Short and long-term planning for Fetchr expansion- Understand and enhance all the… Show more External project:- Managing all the Major and special requirement clients.- Understand all client requirements and SOW.- Budgeting all the external project.- Building all the required process.- Create SOPs and communicate all the requirements with all various teams.- Monitor and control the project after being live till project been stabilized.Internal project:- Short and long-term planning for Fetchr expansion- Understand and enhance all the current process.- Analysis of all operation Capx and Opx costs.- Calculating the P&L for the operations.- Assisting GM for taking all the Major decision by providing detailed analysis. Show less

- Building process flows for the external project- Cost analysis and risk assessments for special clients.- SOP related to operation process.- Expansion plan.- Short-term and long-term planning.- Budgeting.- Consulting.

- Supporting KAM for the day to day inquiries from Client`s side.- Develop a trusted advisor relationship with key accounts- Operate as the lead point of contact for any and all matters specific to Client/Customers- Daily CODs and Monthly invoices.- Provide reports for clients when needed.- Provide full support for other team members.- Following up on Pending emails and new ones

- Answer inbound calls and handle customer inquiries and complaints. - Contact other departments such as NOC and Field engineering in order to solve customers' issues. -Troubleshoot with the customer to solve their ADSL issues