Karim Fouad Email & Phone Number

Cairo, Egypt

API Optimization: Leverage a data-driven approach to analyze and monitor API performance. Please identify areas of improvement to optimize API usage, ensuring partners are using our APIs effectively to drive growth and engagement.∙ Cross-Functional Collaboration: Collaborate with commercial, technical, and product teams to enhance the API product offering, ensuring it meets partner needs and supports RateHawks' overall strategic objectives.∙ Technical Troubleshooting: Provide technical support to partners regarding API usage, and collaborate with our technical teams to resolve any API-related issues that mayarise.∙ Business Development: Identify and pursue opportunities to expand our API partner base, drivingincreased revenue and expanding our market presence.∙ Partner Training: Conduct API workshops and training sessions to educate partners on maximizing the value they get from our APIs.

Cairo, Egypt

Cairo, Egypt

-Assist customers’ technical requests and take care of any technical issues.-Keep track of key account metrics (Search Traffic, Errors, Search KPI`s)-Review customer/supplier mappings-Review customer pricing and account configurations and propose adjustments where needed.-Take initiatives in identifying growth opportunities.-Build strong customer relationships, especially with key customer stakeholders and internal teams.-Communicate the progress to both internal and external stakeholders.-Collaborate with our team to achieve sustainable growth.

Cairo, Egypt

-Manage operations for all assigned sites and all channels and Line of businesses allocated across all markets -Collaborate with the business process innovations team to provide the best quality of interactions -Focus on customer satisfaction by developing first-line & training team on process improvement -Plan actions to achieve customer/ client satisfaction -Conduct 1:1 for the team and have a special focus on low performers Step up plan -Initiate and conduct projects for the betterment of various focus key deliverable areas for the LOB -Closely coordinate with business suppliers to achieve common agreed Goals -Reduce churn and increase customer retention -Set targets for KPIs and periodically review them to ensure that it is aligned with the Company's goals and OKRs -Have a deep understanding and conduct required analysis to understand customer satisfaction drivers -Plan actions to achieve customer/client satisfaction targets through process enhancement and effectively managing TLs & outliers -Spot any gaps in performance or processes and work closely with related departments to bridge those gaps

Cairo Governorate, Egypt

Responsibilities -Manage the Operations Team-Support in Handling daily operation-Set annual, Monthly Operational Targets-Train, Coach and support Operation Team-Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations, and procedures.-Utilize financial data to improve efficiency. Prepare and control operational budgets-Audit on reviewing bookings with suppliers and hotels.-Build alliances and partnerships with other organizations.-Assist Resolve cases with clients and hotels.-Follow up with travel agents for future bookings.-Achieve department targets.

Misr Al-Gadida, Cairo Governorate, Egypt

Responsibilities• Assist in developing or updating standard operating procedures. • Work on the company (Vision, Mission, and Values) • Check if there are any new helpful tools to improve the office workflow. • Business development by contacts new suppliers local and international to get new products with the best price grantee.• XML integrations testing • Manage and direct the operations team to achieve business targets.• Assist in developing or updating standard operating procedures for all business operational activities.• Build a strong relationship by addressing customer issues and complaints in a timely manner.• Provide operational support and guidance to staff.• Ensure the team follows standard operating procedures for all operational functions.

Misr Al-Gadida, Cairo Governorate, Egypt

Responsibilities-Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.-Ensuring agents understand and comply with all call center objectives, performance standards, and policies.-Answering agent questions regarding best practices or difficult calls.-Identifying operational issues and suggesting possible improvements.-Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.-Preparing reports and analyzing data to assist management as they determine call center goals.-Working with other supervisors and management team members to support agents and maximize customer satisfaction.

Cairo, Egypt

- Manage a diverse workforce to ensure efficient day-to-day operations, implement processes and programs, ensure helpful services for customers, and oversee the maintenance of buildings, machinery, and equipment- Book, change, cancel hotel reservations through different GDS systems- Determine customer service requirements by maintaining contact with customers; conducting surveys.- Receive customers complaints identify Root cause analysis and record all corrective/preventive actions- Revise and maintain quality records - Analyse statistics or other data to determine the level of customer service your organization is providing- Recommend improvement revenue generation options & customer satisfaction improvementprocesses to ensure we meet the standards required.

Dubai, United Arab Emirates

• The primary role is to respond to a variety of customer requests and inquiries via the telephone.• The range of inquiries and requests customer service officers may respond to include:• Inquiries and requests for banking products and services such as savings, cheque, businessand loan accounts, telephone banking, and internet services.• Inquiries about superannuation products.• Inquiries about death and disability insurance and income protection

Cairo, Egypt

Egypt

Attracting potential customers by answering product and service questions, suggesting information about other products and services.· Opening customer accounts by recording account information.· Maintaining customer records by updating account information.· Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, following up to ensure resolution.· Maintaining financial accounts by processing customer adjustments.· Recommending potential products or services to management by collecting customer information and analyzing customer needs.· Preparing product or service reports by collecting and analyzing customer information.· Contributing to team effort by accomplishing related results as needed.

Bachelor'S Degree, Business Administration And Management, Finance, B

Activities and Societies: Alwan student activity Faculty of commerce Department: Finance

High School Degree, Finance, General

high school