Walk meeting rooms and ensure rooms are set to the MEO or BEO requirements at least 1 hour prior to start of meetings.Meet with CSM, Sales and/or Catering to learn “Hot Buttons”, history, VIP’s and Meeting Planners expectations.Work with Banquet Set Up, Banquets, AV, IT and other operating departments for meeting requirements.Facilitate onsite requests from meeting and convention planners.Walk convention and meeting rooms pre and post shows to ensure space has… Show more Walk meeting rooms and ensure rooms are set to the MEO or BEO requirements at least 1 hour prior to start of meetings.Meet with CSM, Sales and/or Catering to learn “Hot Buttons”, history, VIP’s and Meeting Planners expectations.Work with Banquet Set Up, Banquets, AV, IT and other operating departments for meeting requirements.Facilitate onsite requests from meeting and convention planners.Walk convention and meeting rooms pre and post shows to ensure space has not been damaged.Report damages to Security, Engineering, EVS and the Facility Manager.Monitor Room temperatures, breaks and refresh schedules, assure that all service requested is in a timely manner according to the meeting planners expectations.Make and distribute keys from Time Lox, rekey rooms, lock and unlock doors to meeting room as well as the tradeshow roll up doors.Check reader boards and signage for accuracy.Program meter boards above registration desks.Have one PDA attend all Pre Con meetings.Check exhibit hall lights for settings based on the Lighting Schedules.Attend Pre Operational meeting with GSC reviewing walk in and walk out inspections.Complete monthly zone reports on areas in the Convention Center that need repairs.Run MEO’s Reports to check rooms. Performs all other job related duties as requested. Show less

Perform duties as assigned, including answering phones, typing correspondence, Delphi reporting & managing of the system, assist with coordinating multiple hotel services for groups plus providing other secretarial/administrative supportDelphi Key Operator maintain and update all Delphi documents. Along with reporting from this system. Coordinate and block in Delphi all in-house space requests, sends booking recaps to appropriate departments and being the liaison for the sales… Show more Perform duties as assigned, including answering phones, typing correspondence, Delphi reporting & managing of the system, assist with coordinating multiple hotel services for groups plus providing other secretarial/administrative supportDelphi Key Operator maintain and update all Delphi documents. Along with reporting from this system. Coordinate and block in Delphi all in-house space requests, sends booking recaps to appropriate departments and being the liaison for the sales departmentTrack and maintain room rental and other costs for ARK CateringAnswer EDOS telephone in a prompt, courteous, and pleasant manner. Also, includes answering main line, taking leads and inputting them into Delphi when staffing is short Assign leads through all channels to appropriate Sales Managers Secure VIP reservations for corporate clients at NYNY including show tickets, transportation amenities, etc.Maintain files and filing system of EDOS accounts Assist EDOS with sales staff time off requests and approvalsResponsible for EDOS credit card expense reports and review/approval of sales managers expense reportsResponsible for creating necessary PO’s, purchase requisitions, LSR’s, etc. when requestedKnowledge for processing contracts, addendums, booking recaps, and payments in Delphi Perform all other job related duties as requested Show less

Greet clients politely and professionally while screening all phone calls and direct to appropriate person and / or take messageCreate estimated and actual catering charges for clients Collect and forward payment deposits to accounting department for all catering only eventsGenerate BEOs and Change LogsRun and distribute the Daily Events ReportMaintain department filesTake room service orders, dinner reservations, issue gift certificates and cake… Show more Greet clients politely and professionally while screening all phone calls and direct to appropriate person and / or take messageCreate estimated and actual catering charges for clients Collect and forward payment deposits to accounting department for all catering only eventsGenerate BEOs and Change LogsRun and distribute the Daily Events ReportMaintain department filesTake room service orders, dinner reservations, issue gift certificates and cake orders; calculate totalsSort and distribute mail to Catering staffDirect guests with problems and / or complaints related to Food and Beverage to the appropriate individualOrder office supplies as needed for the departmentAssist in completing and handling proper distribution of Company paperwork for Food and Beverage managementPerform special projects generated by other hotel departments and the Food and Beverage departmentHandle customer reply letters and maintain departmental filesPerform other job related duties as requested Show less

Assist Managers reach their sales goals by efficiently forwarding their phone calls, contracts and reportsDelphi system key operatorUpdate room blocks and send booking recaps to appropriate departmentsUtilize Delphi to create BEOs, merge contracts and group resumesDistribute BEOs, contracts and reports in a timely mannerCompile and generate the department’s weekly sales revenue reportsCreate VIP reservation requests and amenity forms for upcoming… Show more Assist Managers reach their sales goals by efficiently forwarding their phone calls, contracts and reportsDelphi system key operatorUpdate room blocks and send booking recaps to appropriate departmentsUtilize Delphi to create BEOs, merge contracts and group resumesDistribute BEOs, contracts and reports in a timely mannerCompile and generate the department’s weekly sales revenue reportsCreate VIP reservation requests and amenity forms for upcoming groupsGenerate group pick-up reports and rooming lists to advise clients of their room block utilizationSend email reminders to clients and collect rooming lists prior to cut-off dateFollow up with clients on upcoming deposits due and coordinate charges accordinglyAssist with property site visits to familiarize prospect customers with property capabilities when necessaryCreate and collect expense reportsMaintain good inner-hotel relationships with all hotel departments to expedite communications efficiently Show less

Registered and assigned rooms to guest reservationsProvided messages, letters, vouchers and shuttle information to guestsHanded keys to guest and directed the guests to their suites