Karla Thomas Email & Phone Number

Frisco, Texas, United States

Dallas/Fort Worth Area

Plano, Tx

Initiated and implemented best practice initiatives for document validation. Created a process and adding controls including 100% file review. Implemented enhancements to the imaging system to improve overall document quality. Responsible of supervising five contractors and managing the workflow of all Home Equity closed loans. Handled all Ops team’s STATS reporting and system issues.Key Results• Drastically improved controls for document retention which lead to a well-managed and compliant state. Quality and compliance measurements were achieved above 99.5% quality rate. • Liason with third party vendors, vault managers and project managers assisting with closing and transitioning aged documents. Resulted in achieving highest quality scores for the department.• Managed daily detective monitoring to include Post Closing process to verify all documents sent to ACS were imaged within 48 hours per service level agreement, resulting in the ability to close out an aged risk events.• Played a pivotal role in closing the document retention Government Risk and Compliance (GRC) event in Home Equity which earned recognition from leadership team.

Analyzed due diligence documentation and prepared necessary lien perfection documents to protect security interest in pledged collateral. Generated the appropriate lien releases based on county and state. Worked closely with third party vendor to create release documents and letters. • Acknowledged by management for maintaining exceptions levels well below departmental requirements. • Processed incoming release requests in a timely manner, prioritizing requests to ensure client expectations were met. • Processed approximately 25 documents daily to clear exceptions and run necessary reports to reconcile completed work and ensure compliance with regulatory requirements.

Tulsa, Ok

Responsible for compliance review of loan document for consumer loans including real estate and non-real estate loans. Posted reviews of all consumer, small business, real estate, commercial and attorney-prepared transactions. Reviewed credit disclosures, order title, mortgage insurance and appraisals.• Thoroughly reviewed approximately 6 to 8 loan packages daily to ensure that all required loan documents were present and executed accurately in accordance with the loan approval.• Input information into the loan tracking system assisting with on-going monitoring requirements and documentation exceptions.• Reviewed title requirements, exceptions, and other information obtained for accuracy, completeness and compliance.

Tulsa, Oklahoma

Assisted Executive Vice President with loan processing portfolio of over $60,000,000 including portfolio management, perfection of loan documentation, and coordination of reviews, loan renewals, loan modifications, exceptions and compliance resolution. Maintained awareness of all legal regulations relating to processing and closing.• Assisted two commercial loan officers in loan applications, processing, documentation, closing and servicing for commercial and consumer loans, with portfolios in the range of $50 to $60 million, ensuring timely and accurate processing in accordance with compliance guidelines.• Ensured high customer service scores by assisting with customer inquiries and service needs quickly through research and product/services knowledge.• Recognized by management for consistently maintaining an exception level below 7% exceeding department goals.• Prepared closing instructions and reviewed required loan documentation for accuracy ensuring quality and compliance with regulations.