Karla Williams Email & Phone Number

Atlanta, Ga

• Created dashboards and reports to report in “real time” performance to MTD and YTD goals• Cleansed the Salesforce database• Communicated updates pertinent to Salesforce releases and changes• Assist with migration from older systems/processes into Salesforce.com• Ability to monitor neglected Leads, Opportunities, Accounts, and Contacts as appropriate.• Ability to create and maintain dashboards.• Ability to create and maintain reports including folder maintenance.• Increase user adoption through training, events and on demand content• Support user adoption with consistent tracking and providing additional training where required• Conduct skills gap analysis to understand areas for development• Support manager coaching programs from learning and development perspective• Develop and maintain materials that help learners achieve the desired outcomes• Evaluated sales leads and assign per sales vertical or geographical territory• Performed database maintenance, testing and implementation• Formulated and defined system scopes and objectives for complex business processes based on best practices• Acted as liaisons to elicit, analyze, document, communicate and validate business and system requirements• Lead Salesforce.com CRM solution design sessions and demonstrate an ability to execute functional requirements and design• Develop recommendations to improve processes and techniques• Acted as coach and mentor for teammates with less experience

Atlanta, Ga

• Acted as customer liaison for non-profits, construction companies• Assisted National Sales Reps and Managers with account management functions, while seeking new accounts and business customers through lead sources• Was nominated to be a member of InTown Suites Executive Leadership Program, which fostered unity among the company and trained leadership by building relationships in various departments and with executive team• Customer experience advocate, seamlessly handling all escalated customer issues • Generated over $1,2000,000 in yearly revenue• Acted as Salesforce Administrator and outreach coordinator• Created and issued invoices

• Communicate progress with business-to-business sales management and provide full support to assigned accounts• Responsible for day to day management of sales relationships with Small Business accounts• Meet all sales objectives• Function as a customer experience advocate, seamlessly escalating all customer issues that require further approval• Assists facilitator with the front of store Customer Coordination process• Provide efficient, courteous customer service and assist in all aspects of product offerings and services

• Acted as liaison between AT&T and Dealer by providing ongoing support to sales teams• Trained sales staff at BrandsMart USA- GA on AT&T products and services using side-by-side selling and coaching techniques• Responsible for day to day management of sales relationships with partner accounts• Order merchandising materials and completes monthly audits to ensure compliance• Conduct store visits, create incentives and sales events which center around increasing and maximizing sales• Participated in monthly sales meetings providing updates on sales performance and weekly achievements

• Answered questions from customers and provided information to customers about cellular devices and rate plans while demonstrating strong closing skills• Managed inventory• Count down cash register and drop off deposits• Resolved customer service issues and troubleshoot customer devices malfunctions and correct issues• Demonstrated the ability to problem-solve and address the customer's concerns

Business Administration, Marketing

Education record