Karl Knotts Email & Phone Number

Bossier City, La, Us

Shreveport, Louisiana Area

• Manage client and TPG technology projects for Shreveport, Kansas City, Indianapolis markets.• Responsible for managing more than 150 concurrent projects in various stages across multiple markets.• Review and prepare projects for invoicing across multiple markets. Over 480 projects closed to date. • Manage a team of seasoned Sr System Engineers tasked with project execution. • Coordinate with various teams, across markets, on project execution. • Design detailed scope of work, time estimates, contingency plans for projects.• Actively track Key Performance Indicator stats related to individual and team performance across markets and prepare weekly data presented to stakeholders.• Develop new and improve existing processes to better deliver projects while increasing revenue.• Interview potential new team members for various positions across all markets. Part of 125+ interviews to date.• Onboard and train new team members on processes and procedures.• Conduct quarterly and yearly reviews of team members and make compensation recommendations if applicable.• Act as an escalation point for various teams for technical and management issues.• Configure and install server and network equipment as necessary for projects.• Coordinate complex client office relocations with various teams.• Work with Corporate Management (C Suite) to design and implement company wide initiatives.• Work with newly acquired markets to evaluate and train new Project Managers and their teams.• Participate in daily and weekly meetings to coordinate initiatives across various teams and markets.

Shreveport, Louisiana Area

• Initiated and completed projects in varying ranges, from infrastructure hardware replacements, to Office 365 migrations.• Provided Tier III/IV Support to tickets and escalations.• Trained and researched the latest fields of technology to offer the best solution for modern business problems.• Assisted and advised on potential improvements in client's environments through technology.• Performed consultations with clients and sales team to determine project requirements.• Designed, implemented, tested, and maintained critical Disaster Recovery Plans.• Trained clients on administering new or existing environments.• Acted as a figure to promote and maintain vital client relations for TPG.

Natchitoches, Louisiana

• Managed the infrastructure environment for the university at all campus locations.• Ensured all critical systems were available 24/7/365 and managed critical updates.• Maintained a variety of SQL databases associated with department specific applications.• Provided support for the online course management systems (Blackboard and Moodle). • Ensured compliance with policies and procedures from the university and state government.• Designed and implemented backup/disaster recovery procedures for all locations.• Maintained the email systems for faculty/staff (MS Exchange) and students (iMail).

Natchitoches, La

• Coordinated with students and faculty/staff to design and implement many new websites using Silverstripe CMS.• Designed and implemented multiple custom applications for various departments across campus.• Analyzed existing applications to identify potential issues and resolved.• Re-designed applications to operate more efficiently with less interaction.• Created and modified SQL databases and database contents on a routine basis.• Assisted with the training of NSU faculty and staff in the use of Silverstripe.• Coordinated with departments to migrate content from the old websites to new.

Natchitoches, La

• Managed all technology within the College of Business. Student machines (150+), faculty/staff machines (50+), and other.• Quoted, configured, and installed over 200 student lab computers.• Trained User Support staff to work with faculty and staff to resolve technical issues. • Created and modified custom course data as needed each semester.• Implemented several servers for the College of Business.• Worked with faculty to design and implement a hardware training lab for CIS courses.

Monroe, Louisiana Area

• Provided support for residential and business customers.• Resolved network configuration issues for business customers.• Assisted customers with digital and broadband television issues. • Identified and resolved telephone issues for business and residential customers.• Trained new employees to troubleshoot and resolved complex issues.• Coordinated with team members to resolve wide-spread coverage issues.