Karl Knotts Email & Phone Number

Bossier City, LA, US

Shreveport, Louisiana Area

• Manage client and TPG technology projects for Shreveport, Kansas City, Indianapolis markets.
• Responsible for managing more than 150 concurrent projects in various stages across multiple markets.
• Review and prepare projects for invoicing across multiple markets. Over 480 projects closed to date.
• Manage a team of seasoned Sr System Engineers tasked with project execution.
• Coordinate with various teams, across markets, on project execution.
• Design detailed scope of work, time estimates, contingency plans for projects.

Shreveport, Louisiana Area

• Initiated and completed projects in varying ranges, from infrastructure hardware replacements, to Office 365 migrations.
• Provided Tier III/IV Support to tickets and escalations.
• Trained and researched the latest fields of technology to offer the best solution for modern business problems.
• Assisted and advised on potential improvements in client's environments through technology.
• Performed consultations with clients and sales team to determine project requirements.
• Designed, implemented, tested, and maintained critical Disaster Recovery Plans.

Natchitoches, Louisiana

• Managed the infrastructure environment for the university at all campus locations.
• Ensured all critical systems were available 24/7/365 and managed critical updates.
• Maintained a variety of SQL databases associated with department specific applications.
• Provided support for the online course management systems (Blackboard and Moodle).
• Ensured compliance with policies and procedures from the university and state government.
• Designed and implemented backup/disaster recovery procedures for all locations.

Natchitoches, LA

• Coordinated with students and faculty/staff to design and implement many new websites using Silverstripe CMS.
• Designed and implemented multiple custom applications for various departments across campus.
• Analyzed existing applications to identify potential issues and resolved.
• Re-designed applications to operate more efficiently with less interaction.
• Created and modified SQL databases and database contents on a routine basis.
• Assisted with the training of NSU faculty and staff in the use of Silverstripe.

Natchitoches, LA

• Managed all technology within the College of Business. Student machines (150+), faculty/staff machines (50+), and other.
• Quoted, configured, and installed over 200 student lab computers.
• Trained User Support staff to work with faculty and staff to resolve technical issues.
• Created and modified custom course data as needed each semester.
• Implemented several servers for the College of Business.
• Worked with faculty to design and implement a hardware training lab for CIS courses.

Monroe, Louisiana Area

• Provided support for residential and business customers.
• Resolved network configuration issues for business customers.
• Assisted customers with digital and broadband television issues.
• Identified and resolved telephone issues for business and residential customers.
• Trained new employees to troubleshoot and resolved complex issues.
• Coordinated with team members to resolve wide-spread coverage issues.