Karol Moore Email & Phone Number

United States

My job here included:Deliver top-notch digital marketing assistance to our global clienteleManage both incoming and outgoing customer service interactions across various channels including live chat, email, phone, and ZoomAddress customer queries pertaining to product specifications, technical assistance, billing concerns, and more.Document support requests related to customer-reported incidents. Keep tabs on their progress within our ticketing system.Collect customer feedback regarding reported issues. Collaborate with relevant departments to achieve resolutionForge consultative partnerships with designated accounts, conduct informative training sessions, and uphold consistent customer interaction to ensure satisfactionAid in the onboarding and education of new clients, and nurture ongoing relationships to ensure effective platform utilization and adherence to best practicesGenerate routine reports for the management team

Remotely

Greater Buenos Aires, Argentina

Management of full advertising campaigns on Youtube that require ownership of the relationship with internal and external customers. Focal point between the needs of external clients and the requirements of internal clients. Direct communication to align and manage expectations, requirements and carry out an adequate risk management. Coordination with internal teams (onshore and offshore) for the successful launch of each campaign. Contact with customers is mostly via Email, and alternatively via telephone / video-conference.

Capital Federal

• Customer service based on the high standards of International Hard Rock Cafe• Coordinated work with different other groups, aiming to generate a great entertained experience and great service• Participating in business and social events from 30 to 400 people attending

Medicine, Health/Medical Physics

Digital Marketing

Landing Page Development, Social Media Strategy, SEO, SEM, Social Content, Google Analytics, Google Ads, Facebook Ads, E-mail Marketing.

High School Diploma

High School diploma with highlighted skills such as English, Spanish and Portuguese.