Karolena Bielecki Email & Phone Number

San Francisco, Ca, Us

Austin, Texas, Us

Improved global program operations by conducting end-to-end business process mapping and identifying immediate areas of improvement, including a fix to user experience resulting in a 33% decrease in support tickets and reducing support requests related to login issues to zero.Developed long-term product vision for continuous improvement and implemented Agile framework for prioritization and key metrics; conducted market analysis and research.Mentored junior teammates on project management, stakeholder management, and process improvement.Managed in-flight cross-functional enterprise project impacting multiple systems, functions, and global program participants.

Austin, Texas, Us

Organized global enterprise stakeholders including executives to drive projects and process improvements, managing HR Technology projects and HRIS systems integrations.Delivered successful go-live of first RSU vesting event by serving as technical liaison and project manager between HR Tech Integrations developers, leaders of Equity and Payroll teams, and external vendor for delivery of all Restricted Stock Unit (RSU) outbound integrations; managed discovery, requirements gathering, risks, timelines, and quality.Created process for a 17-country audit of parental leaves as discovery for how to expand leave offerings globally and equitably, ensuring that stakeholders were consulted/informed appropriately; delivered on-time expansion of bereavement leave globally.Managed Workday integration project to change global Payroll vendor for three countries, maintained positive vendor relationship, emphasizing clear communication and effective escalations, handing off playbook for remaining EMEA countries.Maintained positive vendor relationships on software implementation projects, emphasizing clear communications and effective escalations.

Austin, Tx, Us

Successfully managed a high-priority project for CEO, protecting company against a high-risk security vulnerability affecting the database of social care programs. Introduced Objectives and Key Results (OKRs) and product roadmaps to drive accountability and data-driven strategic planning, and established consistent and improved communications through implementation of Confluence and Jira training.Improved software development life cycle (SDLC) Jira practices and workflows, increasing visibility into developer work and release management, and highlighting bottlenecks impacting delivery lead time.Collaborated with engineering leadership to create a value stream map of the current release management process to identify areas for improvement and a path to CI/CD.

Austin, Tx, Us

Austin, Texas, Us

PROGRAM MANAGER - PROD-DEV - SMB (JAN 2018 – JUL 2019)Enabled cross-office, cross-functional, cross-team collaboration to test a variety of hypotheses on funnel performance improvements—all without incident or negative impact to revenue, delivering org-wide OKR of tests live in Production; eliminated friction with funnel product owners by creating hub for progress updates, risks and blockers, prototypes, design reviews, and individual project pages (340+ views).Reduced delivery lead for teams between 11%–44% and increased test coverage through agile coaching of dev teams.On-time preparation of SMB hiring org for GDPR compliance by monitoring automation efforts and completion of fire drills and devising fail safe to avoid Jira blind spots via Slack integration, resulting in org being GDPR compliant.ASSOCIATE PROGRAM MANAGER - JIRA PROGRAM TEAM (NOV 2016 – DEC 2017)Managed the upgrade of Jira Server to Data Center on an accelerated timeline; organized system-wide regression testing and coordinated with API users to ensure functionality of essential tools; resulting in lower latency and zero new recurring outages for 5,000 global users.By instituting backlog pull methodology, average Pending Triage time decreased by 58% (6.8 days in Q2 to 2.8 days) and average In Progress time decreased by 80% from 10.3 days in Q2 to 2 days.Boosted efficacy and adoption of Confluence resources by addressing gaps and creating robust FAQs.

New York, New York, Us

Managed interactive ebook and online research database product lifecycles from conception through development to deployment, providing clear product requirements to writers, editors, designers, and developers, and creating release schedules.Produced competitive market analysis for Marketing and Sales.

New York, New York, Us

Created instructive, engaging interactive activities and content-creation tools to complement in-class and independent instruction, migrating 57 research databases to a new web platform, launching on schedule and within budget.

New York, New York, Us

Contributed to creation of award-winning K–12 subscription websites and interactive eBooks for schools and libraries: editorial content creation and acquisition; photo and video research; collaborating with developers; providing deliverables to production editors; QA; post-launch content updates and marketing assistance. Began representing Rosen Digital at annual edtech industry conferences (ISTE, TCEA) as a product expert to support marketing and sales initiatives.Editor and project lead, 2013 Best Education Software Award-winning Digital Literacy database.Create and maintain online databases for children and young adults in non-fiction subject areas such as digital literacy, science, and health and wellness, from creation of site taxonomy through production process to post-launch content updates. Develop site taxonomies to ensure content is complete and speaks to curriculum, including Common Core English Language Arts, Next Generation Science Standards, AASL Standards for the 21st-Century Learner, and ISTE Nets Standards.Develop instructive, interactive activities and content-creation tools to complement in-class and independent instruction and support database and eBook materials; work closely with Web development team from concept to completion.Conceive lesson plan concepts and collaborate with educators and experts to author instructional materials. Develop and maintain eBooks containing interactive simulations for use in schools and libraries. Conduct video research and work closely with photo researchers to illustrate databases with age-appropriate licensed materials.Telecommute and work independently with editors, production, design, and web development staff.

New York, New York, Us

Editor, 2012 Best Education Software award-winning products: CyberSmarts: Staying Safe Online and PowerKids Earth and Space Science. Created and maintained online databases for children and young adults on topics such as science and health and wellness, from creation of site taxonomy to beta testing stage to post-launch content updates. Developed online, flash games based on curriculum and market feedback. Developed eBooks containing interactive simulations for use in schools and libraries. Worked independently with a small, remote editorial team.

New York, New York, Us

Edited manuscripts, worked closely with authors from conception of outline through completed manuscript. Helped develop series lists each season, including researching school curriculum and competition. Administrative responsibilities: Created and trafficked contracts and invoices for authors and expert readers; researched, contacted, and maintained relationships with expert readers across many academic fields; fact checked manuscripts; processed Cataloging-in-Publication data with the Library of Congress; other tasks as they arose including writing and research.

New York, New York, Us

Responsible for over 35 books per season, maintained schedule throughout all phases of production. Checked books for typographical and grammatical errors and design consistency across series. Input corrections, captions, and back matter. Acted as liaison between editorial and art departments. Proficient with InDesign and Quark.

Performed manuscript clean up and coded manuscripts for typesetting. Checked page proofs and blue line proofs before books were sent to printer. Assisted Project Editors with various administrative tasks, including processing CIP data. Responsible for tracking artwork from preliminary stages until book had printed. Evaluated artwork per press guidelines and edited artwork for Design department. Created Page Proof PDF documents for Editorial and Marketing departments. Inserted corrections and created indexes in Adobe InDesign.

Converted InDesign files to eBooks; assisted with various tasks through editorial process (cleanup, proofing); submitted CIP data to the Library of Congress.

As a writer, I produced columns and news stories about comic books and pop culture on a weekly deadline.As assistant editor of the entertainment section, I directed writers, delegated beats, edited stories for grammar and style, budgeted and designed the section on deadline in a newsroom setting.

Us

Conducted interviews for news stories, wrote sidebars and news stories. Transcribed interviews and supplied research to assist staff writers. Contributed to news planning meetings.

Bachelor Of Science, Journalism

Education record