Karolina Dąbrowska Email and Phone Number

Managing implementation of remote ID&V check for Wealth & Personal Banking Customers in APAC and Middle EastBuilding strong relationships with senior stakeholders within IT, Business, Back office operations, Cybersecurity, Regulatory Compliance and LegalIT Service Owner for 3rd party vendor application for remote face recognition and ID verification

Identifying and delivering improvement initiatives for Wealth & Personal Banking Processes in Europe and Middle EastManaging digitisation projects within Customer Communication area; supporting business and IT teams in building roadmaps and implementation plans, aligning functionalities and business requirements with Customers' needsWorking with senior stakeholders to set improvement priorities and targets across the organisation; cooperating on daily basis with global SMEs and… Show more Identifying and delivering improvement initiatives for Wealth & Personal Banking Processes in Europe and Middle EastManaging digitisation projects within Customer Communication area; supporting business and IT teams in building roadmaps and implementation plans, aligning functionalities and business requirements with Customers' needsWorking with senior stakeholders to set improvement priorities and targets across the organisation; cooperating on daily basis with global SMEs and stakeholders: IT, Cybersecurity, Legal, Compliance, Procurement, external vendors to maintain consistent quality and security levels Show less

IT project manager for first Robotic Process Automation implementation projects delivered for Polish Operational TeamsManaging global teams based in US, Poland and India; performing ongoing analysis of team activities which involve the assignment of tasks, analysis and proposing resolution to meet the specified SLAs; managing risks regarding time, budget, resources and project scope proactivelyHandling multiple stakeholders, incl. Senior Executives, Business Process Owners… Show more IT project manager for first Robotic Process Automation implementation projects delivered for Polish Operational TeamsManaging global teams based in US, Poland and India; performing ongoing analysis of team activities which involve the assignment of tasks, analysis and proposing resolution to meet the specified SLAs; managing risks regarding time, budget, resources and project scope proactivelyHandling multiple stakeholders, incl. Senior Executives, Business Process Owners, Process SMEs, IT Application Owners, IT Support Teams and Information Security Officers, as well as the external vendorsActive participation in RPA governance definition and knowledge transfer between US and Poland team; new members onboarding and training preparation Show less

Project Management: 20+ projects delivered for local and global Clients from SSC/BPO sector, supportive role in project management activities, e.g. PMO role, project plan preparation, tasks coordination, reporting to various stakeholders, risk management, presenting deliverables and final reports to clientsContinuous Improvement: process assessment aiming to identify potential improvements within various back-office functions (F&A, HR, IT, Supply Chain, etc.), facilitation of workshop… Show more Project Management: 20+ projects delivered for local and global Clients from SSC/BPO sector, supportive role in project management activities, e.g. PMO role, project plan preparation, tasks coordination, reporting to various stakeholders, risk management, presenting deliverables and final reports to clientsContinuous Improvement: process assessment aiming to identify potential improvements within various back-office functions (F&A, HR, IT, Supply Chain, etc.), facilitation of workshop, process mapping and process walkthrough, preparation of list of potential initiatives with their prioritization and roadmap, change implementation, Key Performance Indicators definition, benefits measurementRobotic Process Automation: projects related to end-to-end implementation of Robotic Process Automation covering process assessment and its redesign, business case preparation, business requirements definition, robotic solution design, coordination of IT-related preparations, RPA solution development and testing (advanced - UiPath, basic – Automation Anywhere, Blue Prism), implementation into production environment and optimization; RPA governance designChange & Communication: aligning change management plan with overall project plan, preparing content and key messaging for internal and external communication channels, sharing lessons learned, early wins and best practicesMarketing & Business Development: defining clients’ needs and preparing proposal for services, supporting development of marketing materials (videos, leaflets, presentations, website content) Show less

Operational Excellence: maturity assessment for Shared Service Center within 5 areas: Strategy, Operations, Processes, People and IT, preparation of summary report with key areas for improvementsSSC feasibility study: process split and business case development for future SSC creation, assessment of sourcing options (SSC vs. BPO), including RFI conduction and vendor evaluationSSC creation: design, planning and implementation of process migration, job description, SLA and KPIs… Show more Operational Excellence: maturity assessment for Shared Service Center within 5 areas: Strategy, Operations, Processes, People and IT, preparation of summary report with key areas for improvementsSSC feasibility study: process split and business case development for future SSC creation, assessment of sourcing options (SSC vs. BPO), including RFI conduction and vendor evaluationSSC creation: design, planning and implementation of process migration, job description, SLA and KPIs definition, coordination of task within IT and HR streams, ensuring availability of any documentation in relation to transition projectProcess mapping and redesign: creation of process maps and process documentation for various projects and clients combined with potential improvements identification Show less

Strategy and Operations Team – supportive role for project delivery teams