- Gestão de Processos e Jornadas- Simplificação e automação dos processos de vendas- Identificação e implementação de melhorias nos fluxos de trabalho- Otimização das etapas e tarefas para aumentar a eficiência- Treinamentos- Desenvolvimento e execução de programas de treinamento para consultores de vendas- Atualização contínua dos materiais de treinamento para refletir novas práticas e ferramentas- Gestão de Eventos:- Organização e gestão de eventos da área de… Show more - Gestão de Processos e Jornadas- Simplificação e automação dos processos de vendas- Identificação e implementação de melhorias nos fluxos de trabalho- Otimização das etapas e tarefas para aumentar a eficiência- Treinamentos- Desenvolvimento e execução de programas de treinamento para consultores de vendas- Atualização contínua dos materiais de treinamento para refletir novas práticas e ferramentas- Gestão de Eventos:- Organização e gestão de eventos da área de Operação de Vendas- Alocação de recursos e briefing para eventos- Condução de análises qualitativas e quantitativas de acompanhamento dos eventos- Avaliação de feedback e implementação de melhorias para futuros eventos Show less

At Claro Brasil, I held the position of Full Project Analyst, with a significant emphasis on projects related to the areas of sales and customer experience. During my time in this position, I was responsible for analyzing, planning and implementing strategic projects aimed at improving the efficiency of sales operations and enhancing the customer experience. My main responsibilities included evaluating existing processes, identifying areas for improvement and implementing innovative solutions… Show more At Claro Brasil, I held the position of Full Project Analyst, with a significant emphasis on projects related to the areas of sales and customer experience. During my time in this position, I was responsible for analyzing, planning and implementing strategic projects aimed at improving the efficiency of sales operations and enhancing the customer experience. My main responsibilities included evaluating existing processes, identifying areas for improvement and implementing innovative solutions to optimize communication with customers. Show less

At iFood, I took on the role of National Key Account Analyst, as part of the commercial team. In this role, I worked directly with the company's main partners, playing a crucial role in managing these strategic partnerships. My main responsibilities included planning and executing marketing strategies aimed at partners, ensuring effective collaboration and the achievement of mutual business goals. This involved creating customized plans, analyzing performance data and identifying opportunities… Show more At iFood, I took on the role of National Key Account Analyst, as part of the commercial team. In this role, I worked directly with the company's main partners, playing a crucial role in managing these strategic partnerships. My main responsibilities included planning and executing marketing strategies aimed at partners, ensuring effective collaboration and the achievement of mutual business goals. This involved creating customized plans, analyzing performance data and identifying opportunities for joint growth. Show less

At Banco Bradesco, I worked as a Product Owner and Cx Analyst in the Technology area. In this role, I was tasked with developing and improving the customer journey across various channels, including WhatsApp, App Bradesco, Alexa and Internet Banking. This involved creating flowcharts and screens that improved the user experience, making it more efficient and user-friendly. In addition, I conducted market research and trend analysis in Artificial Intelligence, providing valuable insights for the… Show more At Banco Bradesco, I worked as a Product Owner and Cx Analyst in the Technology area. In this role, I was tasked with developing and improving the customer journey across various channels, including WhatsApp, App Bradesco, Alexa and Internet Banking. This involved creating flowcharts and screens that improved the user experience, making it more efficient and user-friendly. In addition, I conducted market research and trend analysis in Artificial Intelligence, providing valuable insights for the continuous improvement of digital banking services. Show less

Working as a intern in Artificial Intelligence with the functions of Product Owner andcreation of journeys in the agile model

During my time at Sas Seconci - SP, I worked in the administrative areas, where I played a multifunctional role. As a People Department Assistant, I was responsible for tasks such as file management, database maintenance and internal customer communication. In addition, I provided essential support to various areas of the organization. My responsibilities included organizing and analyzing data, helping to optimize internal processes and contributing to the smooth running of the company.

Acting in front of the public with emphasis on internal public.