Karoly Molnar Email & Phone Number

Sliema, Malta

Malta

Malta

Expanding on my previous experience, I was responsible for training, up-skill new and existing colleagues to a required level. Dealt with payment related, escalated queries with external payment providers for quick solutions. I created, maintained and updated core procedures to comply with external regulations and internal requirements. Updated and changed the team roster to balance the availability between business and personal needs.

Malta

The role involved day-to-day analysis of customer registrations, deposits, withdrawals, internal escalations and reports. Worked closely with Payment Service Provider Specialist to help investigating missing payments. Main stakeholders were the Responsible Gaming, AML and Verification Team to form a robust operational support team.

Malta

Relocating to Malta and looked for new opportunities in iGaming. Successfully accomplished an introduction to iGaming e-learning course to learn the basics of the industry. Worked with industry specialist recruiters to find a best place to develop my career further

Nottingham, United Kingdom

Skills:Advanced data analysis techniques and methodologies (SQL)Data visualization and reportingChange Management and deliveryProject Management and local supportIncident ManagementMain responsibilities:Lead and deliver a change and readiness activities within a company that support the company objective. These included restructure and reprioritisation to support lean organisational set up. Stakeholder management with negotiation skills with internal and 3rd parties to achieve best possible outcome. Responsible for producing and maintaining project documentation and accountable for decision making that affected over 200 employees.

Nottingham, United Kingdom

Main responsibilities:Map key business processes at agreed levels in a consistent and auditable method which aids the measurement of process performance / process yield.Investigate statistical samples of demand across customer service functions.Understand customer demand/voices, set up demand/voice capture, evaluate the data and identify the root cause of the business issue.To update and maintain trend analysis for specific customer service areas and to provide accurate, timely and analytical feedback in a clear and concise format.Trial new process improvements, measure results and document fully.Handover “in control” to operation ensuring necessary reporting is in place to measure process / business benefits.Input to customer service communications, agent briefings and operational reporting.To support the department in presenting findings to any level within the Customer Service Management team.

Nottingham, United Kingdom

Skills:Sales Retention Written and Verbal communication and negotiation. Complaint Management and Resolution. Client account maintenance (data cleanse and enrichment)Smart Metering Technology Expertise Main responsibilities:Servicing existing and on a daily basis, using various method of communication and sales techniques. Working with potential new customers to establish a long lasting relationship, promoting the our product, services and loyalty scheme. Dealing with difficult conversations and complaints to resolve or escalate them in order to achieve a great resolution.

Nottingham, United Kingdom

Becoming Career Smart, Business/Commerce, General, 85% Assessment Score

Activities and Societies: Via e-learningBecoming career smart means learning how to adapt to change. Most people change their jobs.

Certification Of Nvq, International Business/Trade/Commerce