Sushant Karpe Email & Phone Number

Pune, Maharashtra, India

Mumbai

Monitor and maintain all production servers and their respective services using Nagios and/or shell scripts.Manage AWS activities such as spawning new server, backing up server images and mainitaining S3 storage buckets.Automate and monitor data backup, reports and repeated activities using scripts.Monitor, Investigate and Escalate logs of important applications whenever any issues are found.Troubleshoot and fix issues with services including micro services, platform services (PaaS), web and database servers.Ensure engineering integration, staging, production deployments are automatic and consistent with the best practices.Co-ordinate with third-parties such as Payment Gateways, SMSC’s and Agencies for any technical issues.Resolve or escalate critical issues escalated to TechSupport Team.Provide Daily, Weekly and Monthly Reports to Management.Maintain and update documentation as well as knowledge-base on regular basis.Assist, Guide and Manage team (tech support) in their daily operations to effectively carry out the support process.Super-wise the customer support team and make sure their SLA’s are met.

Mumbai Area, India

Primary job is to take ownership and coordinate with Banks and Payment Gateways for Transaction related issue, PG performance and Offers.Monitoring the success ratio of all payment gateways.Investigation and resolution of incidents within agreed SLA's.Ownership and coordination of issue resolution across multiple teams such as third party package vendors (SMSC's and Ticketing Systems), BookMyShow in-house development teams.Liaison with cinemas and other clients for technical support and payment related issues.Monitor health of BMS servers using Nagios and New Relic and report in case of of critical issues.Brainstorming with strategy team for creating offers to meet market expectations.Maintaining the support knowledge base of standard fixes / issue remediation work instructions.Continuous improvement of BookMyShow application support standards and processes.Proactive Problem Management, analyzing support metrics and identifying root causes.Assist, Guide and Manage team (tech support) in their daily operations to effectively carry out the support process.Provide monthly reports and suggest necessary changes if required to development team.Take care of administrative tasks and documentation of the issues handled.

Bhayander (W), Mumbai

Provide level II Tech-Support for Application Maintenance and support on banking application server and mobile app.Responsible for smooth maintenance and enhancement of these application support services.Monitor the application (presentation and middleware layers, database and scheduled tasks).Co-ordinate with cliets such as CITI Bank directly for any critical technical issues.Investigation includes working on SMPP, HTTP, HTTPS and SMTP connection servers hosted on Unix platform.We used scripting and PL/SQL to pull out the server logs & data from Oracle Database as well as Application Server.Investigate to find the reason for the issue occurrence and troubleshoot to resolve the issue.Create and maintain documentation of the incident occurred and resolution provided.Responsible for giving presentation of the work done to management Personnel on monthly basis.Guide and provide feedback to L-I support team if and when required.

Pune

Cater to the production and application support needs of clients.Work closely with upper management.Strong and effective inter-personal and communication skills and the ability to interact professionally with a diverse group of clients and staff.Compile the most optimum and feasible design in terms of performance and maintenance after thorough analysis of the requirement.Study evolution in relation with the Application support and business analysis teams.Proactively monitor the operations of the production system and help in resolving any live problems detected/reported.Analyze, design, coordinate and supervise the Enhancement and maintenance of production support systems to form a basis for the solution of information processing problems.Troubleshoot incident logged by the end user and after investigation provide resolution of the issue.Document incident consistently throughout the application support process by listing a description of the issue occurred, special instructions, and any changes made in database tables on procedural, modular and database level.Prepare reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions.Define functional specifications of the system for the appropriate hardware.Production and enhancement of Java based web application.

Pune Area, India

Visit and gather advertising requirements of existing clients.Create new business opportunities by cold calling and/or presenting our company portfolio to potential clients.Designing effective campaigns for assigned clients as per their advertising budgets.Providing clients with advertising and media solutionsCo-ordinate with clients via email/calls for outstanding relationship managementCo-ordinate with media for negotiating better deals in media solutions.Report monthly achievements to management.

Bachelor Of Science (B.Sc.)

Post Graduate Diploma In Business Economics

Hsc

Ssc